Higher Logic Thrive Community Corporate Services Description

The Services Descriptions set forth below describe certain standard implementation services provided by Higher Logic related to the implementation of Higher Logic Thrive Community Corporate.  Subscriber’s Order Form will reference the specific Product package implementation to be provided by Higher Logic as set forth below (each, a “Product Offering Implementation”).

Scope of Services:

Higher Logic will provide certain implementation services related to the Subscriber’s Higher Logic Thrive Community Corporate Offering as set forth below (the “Implementation”).

Implementation: 

The Implementation will consist of the activities set forth below in the Phases & Activities section. For the avoidance of doubt, the Implementation will begin with the Project Kickoff meeting and upon Subscriber’s confirmation of readiness to start the Implementation. This Kickoff meeting is typically scheduled within one (1) week of contract signature but is dependent on Subscriber’s confirmation of readiness to begin the Implementation.

Higher Logic will designate a single point of contact to serve as Project Manager and primary point of contact through the duration of the Implementation (the “PM”). Subscriber will designate a single point of contact to facilitate communication and/or escalations during the Implementation as more fully described below (the “POC”).

Unless otherwise agreed upon during the Kickoff Call, it is expected that the launch of Subscriber’s Higher Logic Thrive Community Corporate will take place within approximately sixty (60) calendar days from the Kickoff Call (or approximately sixty (60) calendar days from the date Subscriber confirms readiness to begin the Implementation if that date is after the Kickoff Call).

Project Phases:

Phase	Activity	Timeline
Kickoff Call	Project Kickoff Meeting	1 week
Product Training	Design and CMS training	1-2 weeks
Site Setup & Design	Site configuration & customization	3-4 weeks (Subscriber driven)
Pre-Launch	Review community launch checklist	1-2 weeks
Launch	Execute community launch	1 day
Transition to Support	Reintroduction to support.	1 day (up to 14 days after launch)

 

Subscriber Project Personnel Requirements:

Project Owner: 

Subscriber will assign a single point of contact (“POC”) to function as the project coordinator and will serve as the primary channel of communication throughout the Implementation. POC will work directly with the Higher Logic team to coordinate internal efforts of the Subscriber’s stakeholders and departments.

Subscriber Community Stakeholder(s):  

Team or person who is a steward of who is accessing the site, what content users are consuming, and how it serves as a benefit to the end users. They also have the responsibility to learn the administrative community management tasks associated with managing the community.

Subscriber Membership Stakeholder(s): 

Team or person who is a steward of who is accessing the site, what content users are consuming, and how it serves as a benefit to the end users.  They may also have a say in community structure, roll out of modules (if applicable), community security and view permission settings, and have the responsibility to learn the administrative community management tasks associated with managing the website.

 

Subscriber Marketing/Design Stakeholders: 

Responsible for site design Implementation and any custom email templates. May include a web design/graphics team, partner, or POC capable of working on a website and emails, providing images, copy, and applying the branding guidelines of the organization.

Subscriber IT and Data Stakeholders:

Owners of the more technical aspects of the site set up. Depending on requirements, they may be involved around SSO, API, and DNS configuration.

Integration:

Third-party integrations: The Higher Logic Thrive Community Corporate product may support integrations with third-party systems. However, please note that Higher Logic does not guarantee the availability of any integration with a third-party system. Therefore, any integration you choose to implement with a third-party system will be at your own risk. It is recommended that you contact your Higher Logic representative for more information and to assess the potential risks associated with any such integration.

Single Sign-On (SSO):

Higher Logic Thrive Community Corporate offers 2 different types of SSO: SAML (cloud-only) and OAuth 2.0.  Subscriber acknowledges and agrees that the following prerequisites – which are necessary to support SSO – have been confirmed and satisfied by Subscriber prior to the integration: Subscriber acknowledges and agrees that the following prerequisites – which are necessary to support SSO – have been confirmed and satisfied by Subscriber prior to the integration:

Subscriber’s SSO is compatible with Higher Logic’s SSO (Standard OAuth 2.0 or SAML 2.0, or supported CRM/AMS integration’s native SSO)

Custom Domain:

Higher Logic Thrive Community Corporate supports one custom domain, as defined by the Subscriber. Higher Logic will provide the Subscriber with instructions on how to set up a custom domain for the Community.
Subscriber is solely responsible for custom domain configuration and ensuring that domains are registered to the Subscriber or third-party to existing Subscriber-owned web domains (ex. community.yourcompany.com). Higher Logic is not a domain registrar and is not responsible for managing Subscriber domain names.

Privacy Policy & GDPR:

Higher Logic will adhere to GDPR compliance standards. Higher Logic’s detailed privacy policy is located at: https://www.higherlogic.com/legal/privacy/.

Adjustments:

The pricing set forth in the Order Form is based upon the use case specified and agreed upon by both parties. Any material change in the use case, including but not limited to a material change in the scope of services provided or number of Authorized Users, may be subject to additional fees. Subscriber shall notify Higher Logic in advance of any such changes. Higher Logic will assess the impact on pricing and Higher Logic reserves the right to revise the pricing based on the new requirements and specifications that arise from such changes. For any questions regarding the pricing terms or potential changes, please contact your Higher Logic representative.

Delays:

Higher Logic reserves the right to reassign resources, reschedule and/or re-prioritize the Implementation or any milestone related to the Implementation in the event that Subscriber is not responsive and/or in the event that the Subscriber requests a delay of the Implementation.

Assumptions:

All services will be performed by Higher Logic remotely. Subscriber acknowledges that Higher Logic may provide the Services from any of Higher Logic’s locations of operation.

Services will be performed from Monday through Friday during Higher Logic’s regular business hours at the location where the Services are performed. Alternative arrangements must be mutually agreed upon, in writing, by both the Subscriber and Higher Logic.

Subscriber will provide Higher Logic with no fewer than two (2) business days’ notice for any scheduled meetings. Higher Logic will make exceptions on a case-by-case basis.