Onboarding That Works: From Instant Access to Complex Approvals

First impressions matter, and onboarding is often where member engagement either gains momentum or starts to break down. This webinar explores practical ways to improve onboarding across simple, phased, and approval-based models without adding unnecessary complexity.

Presenters:
Brendan Leehe, Senior Manager, Customer Growth & Retention, Higher Logic
Georgina Donahue, Director, Community Innovation & AI Strategy, Higher Logic

What you’ll learn:

• Understand why the first 30–60 days are critical to long-term member engagement
• Identify where onboarding typically breaks down across different access and approval models
• Spot common engagement gaps that can delay value for new members
• Apply practical tactics to help members experience value faster
• Improve your onboarding experience without overhauling your entire process