Our Collection and Use of Your Personal Information
In general, Higher Logic collects and uses information that identifies you (“Personal Information”) in order to deliver products and services, process applications to join programs, inform you of various opportunities, and provide support to customers. The types of Personal Information collected on our Website will vary based on the services offered on the Website, but may include, among other things, your name, address, telephone number, company name, e-mail address, and other information that you voluntarily submit to us.
In addition, as you interact on our Website, we may also collect information about your computer and visits to our Website (“Navigational Information”) through the use of a variety of technologies, including, but not limited to, cookies, web beacons, Internet Protocol (IP) address tracking/URL tracking, and other tools (“Tracking Technologies”). The types of Navigational Information collected on our Website through the use of these, and other tools that we may add from time to time, may include: the search terms you used, new or returning user, browser information, computer type, operating system, internet service providers, website usage, referring/exit pages, platform type, date/time stamp, number of clicks, and ads viewed.
We specifically collect information from you in several ways, including but not limited to the following:
Information You Provide to Us
Higher Logic primarily collects information provided to us by individuals who interact with us about products, services, and customer service, and, in certain situations, utilizes a third party vendor to manage the storage of such information. For example, you may voluntarily provide us with your Personal Information when you sign up to participate in our blog, sign up for a seminar, download a white paper, download a brochure, apply to join our partner program, submit a web form, call or email us directly, request a demonstration of our products or services, or submit your business card. We also may obtain your contact information from conference attendee lists provided by conference sponsors. We use this information to facilitate the level of engagement with us that you desire and enhance your experience on the Website. We also may use this information to send you information that we think may be of interest to you. In certain circumstances, after obtaining permission, we use information you provide to us as a testimonial posted on the Website. If you do not wish to receive marketing materials, brochures, or emails from Higher Logic, you may inform us of your preference by sending a letter or calling Higher Logic at the contact information below. You may also submit a contact form electronically through the Website.
Information from Other Sources
Higher Logic may receive limited Personal Information about you from other sources, such as vendors, service providers, and publically available information. For example, sometimes a service provider will provide us with an individual’s name, job title, business contact information, and information about the business where the individual works if it appears that the individual may be interested in our products and services. This information may be used to provide you with information that may be of interest to you. If you do not wish to receive these notifications, you may inform us of your preference by sending a letter or calling us at the contact information below. You may also submit a contact form electronically through the Website.
URL and IP Address
Higher Logic collects information about users’ IP addresses, including users’ utilization of our Website, to help us design our Website to better suit our Website users’ needs. We may use information about your IP address to help diagnose problems with our server, administer our Website, analyze trends, track visitor movements, and gather information that assists us in identifying visitor preferences. We also may use your IP address to enhance our security and investigate an actual or potential security incident.
Cookies and Web Beacons
Cookies are pieces of data that a website transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, e-mail response and tracking.
You have many choices with regard to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.
Restrictions on Disclosing Information to Third Parties
Higher Logic may disclose all of the information (described above) that we collect, as stated above and in accordance with the terms set forth in this section. We do not reveal Personal Information about you to third-parties for their independent use unless: (1) you request or authorize; (2) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; or (5) to address disputes, claims, or to persons holding a legal or beneficial interest. We may also gather aggregated data about Website visitors and disclose the results of such aggregation (but not Personal Information) to our partners, service providers, advertisers and/or other third parties for marketing or promotional purposes.
From time to time we may partner or enter into arrangements with another party to provide specific benefits and/or services to our users. We will provide to such partners the information that we believe is reasonably necessary for them to provide benefits or services to you. If you do not wish to receive marketing communications from our partners or us, you may inform us of your preference by sending a letter or calling us at the contact information below. You may also submit a contact form electronically through the Website.
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending a letter, calling, or e-mailing us at the contact information below. For California residents, please consult the “Your Privacy Rights” section below for additional considerations.
Our Security Measures to Protect Information
We are committed to taking reasonable efforts to secure the information that you choose to provide us, and we use a variety of security technologies and procedures to help protect against unauthorized access to or alteration, disclosure, or destruction of data. We restrict access to Personal Information to certain individuals and organizations who may need to know the information in order to operate, develop, or improve our services. These individuals and organizations are bound by confidentiality obligations and may be subject to discipline if they fail to meet these obligations.
Inapplicability of Privacy Policies of Any Linked Websites or Other Third Parties
California Privacy Rights
The Website is not intended for use by or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13.
We retain Personal Information that you provide to us as long as we consider it potentially useful for business purposes. We may retain the information for use in contacting you about our products and services. However, we will delete this information from our system upon your request. To request that we delete your Personal Information from our system, please contact us by sending a letter or calling us at the contact information below. You may also submit a contact form electronically through the Website.
How You Can Access and Change Information
You can update or correct your Personal Information or remove it from our system by making a request to us at the contact information provided below. Requests typically receive a response within thirty (30) days. If access cannot be provided within that time frame, we will provide the requesting party with an estimated date by which the information will be provided. If for some reason access is denied, we will provide an explanation of why access has been denied.
Conditions of Use
Address: 1600 Wilson Blvd, Suite 400 Arlington VA 22209
Last updated August 7, 2015