Knowledge Base 101
There has been an increasing demand for self-service options that improve customer experience and maximize…
Resource Topic: B2C
Customer Perceptions of the Community Experience
This research report details how to align customer expectations of CX at a sustainable level,…
The Community Manager Survival Guide
Those in the field know how incredibly dynamic community management is as a profession. Our…
Customer Communities 101: Build a Software Community – Create a Movement
How to Create an Outcome-Focused Community Journey
Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community…
Customer Communities 101: Listen to Your Customers at Scale with a Branded Community
Customer Communities 101: Create a Digital Destination for Your Customers with a Software Community
Customer Communities 101: Engage Your Customer Advocates with an Online Community
Transformative Change Happens with Community
Higher Logic Vanilla’s Jay Nathan and Change Healthcare’s Aslan Noghre-kar talk about the transformative changes…
Customer Preferences: How Community Can Deliver a Simplified Experience
If your current customer facing solution is fragmented, you can bet your bottom dollar its…