Community-Driven Customer Support: What’s Changing and How to Stay Ahead
By Ian Pfister
Resource Topic: Support Deflection
Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk
By Ian Pfister
Customer Support 2.0: The Power of Community and AI in Self-Service
By Ian Pfister
Looking to launch a brand-new community or want to take your existing community to the…
The Support Community Handbook: Tips for Creating Your Best Customer Resource
By Ian Pfister
Learn how community can help you scale the customer support experience.
Knowledge Base 101
By Ian Pfister
There has been an increasing demand for self-service options that improve customer experience and maximize…
An Exploratory Research Study: Customer Experience and Customer Self-Support
By Ian Pfister
We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences…