The Support Community Handbook: Tips for Creating Your Best Customer Resource
By Ian Pfister
Learn how community can help you scale the customer support experience.
Resource Type: eBook
Transform Your Customer Marketing with Online Community
By Ian Pfister
Build meaningful relationships with customers that translate into greater brand loyalty and upsell opportunities.
How Connecting Your Customers Online Makes All the Difference
By Ian Pfister
Learn how branded online communities create a many-to-many experience and the benefits of this approach.
What It Takes to Create a Customer-Centric Online Community
By Ian Pfister
Learn why customer-centricity matters and the top mistakes keeping communities from realizing their full potential.
Creating a Community Super Users Program
By Ian Pfister
You can harness the support of enthusiastic users and create a community champions program.
How to Create a Customer Engagement Scoring Framework
By Ian Pfister
Developing a scoring system helps you understand a prospect’s level of engagement.
4 Ways Community Engagement Strengthens Your CX
By Ian Pfister
Online communities, in the form of discussion boards or online networking sites, have been around…
How to Build an Online Community Forum
By Ian Pfister
Our step-by-step guide walks you through the entire process of building an online community, from…
Why Product-Led Growth is a Customer Success Responsibility
By Ian Pfister
Find out why your organization should be implementing a product-led growth strategy, as well as…
Customer Preferences: How Community Can Deliver a Simplified Experience
By Ian Pfister
If your current customer facing solution is fragmented, you can bet your bottom dollar its…