5 Habits of Good Customer Service Teams
Good customer service teams all have one thing in commontheir habits. In the world of…
Blog Topic: B2B
Are you building your community with the most valuable people in mind?
Great communities exist because of the amazing people involved. I dont think anyone would dispute…
15 Customer Self-Service and Experience Stats To Know (2020)
To conduct this study, we surveyed a random sample of 285 people, who were asked…
What is a Social Business Model? 8 Companies Doing it Right
Once upon a time, during the initial rise of social media platforms and online communities, people…
5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was…
7 Tactics to Help Scale Your B2B Customer Engagement Program
Your customer engagement program is one of the most valuable investments that your business can…
Looking for Customer Engagement Software? Here Are 7 Examples to Consider
Investing in customer engagement is one of the smartest moves a company can make. Engagement…
To Build or to Buy: The Online Community Question
You want to create an online community, but youre not sure whether to hire developers…
5 Benefits of a B2B Customer Self-Service Portal
Providing your customers with a customer self-service portal is hugely beneficial in the B2B world…
3 Common Challenges Community Builders Face and How To Overcome Them
Jono Bacon joined us at Super Forum and presented a survival guide for community managers…