How to Structure Forum Categories for a Growing Community
Heres what you need to know about structuring your forum: Start Simple (Basic Categorization) Fight…
Blog Topic: B2B
The Story of Gain Grow Retain: Building a Customer Success Community
Hey, Jay Thats how all the best ideas start for me and my business partner,…
3 Customer Success Strategy Frameworks You Can Start Using Today
Do you have a customer success strategy? Are you working from a plan that outlines…
The Power of Community-Based Marketing
A new brand or an already established brand that wants to increase its reach in…
Here’s How Community Helps Your Customer Advocacy Program Take Off
Customer advocacy programs harness the organic power of word-of-mouth. They build loyalty, help crowdsource new…
7 Hard Questions to Evaluate Your Digital Customer Experience
You might think your digital customer experience is good. But asking these seven questions will…
How to Use Customer Engagement Data to Identify New Sales Opportunities
To grow your company you need to sell to your current customers. Here are 5…
Customer Retention: 7 Signs to Help You Identify At-Risk Customers
Weve identified seven key areas where you can watch for customer churn and the types…
3 Ways This SaaS Company is Humanizing Its Brand and CX with a Customer Community
Genesys is using its customer community to creatively answer technical questions and humanize the customer…
Reduce Customer Support Costs the Community Way
Communities effectively reduce customer support costs. Rather than making step one the support queue, give…