What Is a Customer Community? Examples & How to Build One
By Ian Pfister
Blog Topic: B2C
27 Inspiring Examples of Brands With a Soul
By Ian Pfister
In today’s heavily automated, digital-everything world, it’s no surprise that people are attracted to brands…
What Makes Online Communities Successful? 15 Community Examples
By Kelly Whelan
We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like
By Ian Pfister
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,…
What It Takes to Be a Great Community Manager with Izzy Neis
By Ian Pfister
A company decides its finally time to build an online community. They buy the software,…
How to Make the Business Case for an Online Community
By Ian Pfister
You are confident that an online community is the next step for your goals, department,…
3 Steps to Design a Community Engagement Plan
By Ian Pfister
Most communities face a frustrating truth: engagement fizzles out quickly for the majority of new…
Customer Advocates Are Everywhere—You Just Have to Know Where to Look
By Ian Pfister
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates…
How to Measure the ROI of Community Engagement: A Guide
By Ian Pfister
Proving the value of your online community isnt always straightforward. You know your community contributes…
How to Conduct Community Member Research Interviews
By Ian Pfister
Why should you care about community based research? Community research can give brands insight into…