Build and Prove the Business Value of Online Communities
By Kelly Whelan
Blog Topic: Community Strategy
Online Community Personas: How to Engage Every Audience
By Kelly Whelan
Learn how community personas help associations and B2B teams understand members and customers, use community…
How Online Communities Help Associations Understand What Members Really Need
By Kelly Whelan
AI Will Change the Role of the Community Manager: A Shift from Doing to Designing
Explore how community managers are shifting from task execution to workflow design, governance, AI guardrails,…
Practical AI Use Cases for Community Managers
By Kelly Whelan
Community managers are making an operational shift in an age of AI. Check out tips…
How to Grow and Increase Engagement in Your Online Community
By Kelly Whelan
AI and the Future of Community: Navigating Trust, Value, and Human Connection
Online Community Management Guide: How to Foster Inclusion
Want to learn more about online community management and what it takes to be a…
How to Get Board Approval for an Online Community (With Business Case + Talking Points)
By Kelly Whelan
Learn how to get leadership and board approval for online community software. Includes ROI framework,…