Is Your Community Losing Members? How to Perform a Churn Analysis
High churn rates can look alarming at first glance. But a well-rounded understanding of whos…
Blog Topic: Community Strategy
Harnessing the Power of Human Community and AI with watsonx
By Kelly Whelan
Higher Logic collaborated with IBM to embed watsonx into our platform, giving online communities like…
Crafting the Narrative: 3 Tips for Articulating the Value of Your Community
Building a sense of community and belonging is at the heart of any successful community…
How to Benchmark Your Online Community Against Itself
It’s natural to want to compare your community’s performance to others in the industry. Many…
How to Build a Super Fan Program for Your Community
Super fans are a rare breed. Theyre the kind of people who tick all the…
Should You Measure NPS in a Support Community?
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty….
What are the Indicators of a Successful Online Community?
While large, engaged, and even rapidly growing communities can look (and even be) successful, none…
Online Community KPIs: The Basics
How long can you run a brand community without clear organizational goals? A few years?…
The Perfect Online Community KPI
What is the most important metric I can use to gauge my communitys success? People…
Branding Your Online Community: 6 Customizations to Make It Uniquely Yours (with Examples)
Your online community should feel like a natural extension of your brand, with every touchpoint…