The 3-Step Guide to Determining Your Online Community Values
What exactly are values? Like the word purpose or community, the word values is overused…
Industry: B2B/B2C
3 Participant Conditions
How do we get our members to participate? Countless organizational leaders have asked this question,…
The Three Essential Elements to Engage Your Brands Top Advocates
Your brands top advocates provide outsized value to your organization. They often refer new customers,…
When To Hire a Community Manager and Questions You Need to Consider
If youre reading this article, you know that building a community takes time, effort, and…
What’s the ROI of Your Community? A Guide to Getting the Numbers Right
Making the Case for a Customer Community
Community as a Catalyst: Unleashing the Power of Engagement in Marketing
Product Community vs. Support Community: Which Is Better?
Is a product community or a support community the right approach for you? It can…
5 KPIs For Your Knowledge Base
All platforms, strategies and processes in your organization need to be measured in order to…
Making the Case for a Customer Community: Why Data Alone Won’t Win Over Your Executives—and What to Focus On Instead
When building a business case for an online community, many people assume that data is…