How to Build a Community Super Fan Program
What would compel any rational person to spend their free time answering tech support questions…
Industry: B2B/B2C
How to Turn Happy Customers into Your Biggest Advocates (Without Being Pushy)
Connecting Community Content to Customer Experience and Marketing
All too often, brand communities get developed in a vacuumas siloed initiatives that bring together…
What’s the Difference Between Customer Support & Community Management?
It’s very easy to fall into the trap of believing that customer support and community…
From Good to Great: What Traits Sets Exceptional Community Managers Apart
Transitioning into managing an existing community is hard. However, there are some tricks of the…
5 Benefits of an Online Community (That Aren’t About Engagement)
When most people think of online communities, engagement is usually the first thing that comes…
Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk
Customer Support 2.0: The Power of Community and AI in Self-Service
Looking to launch a brand-new community or want to take your existing community to the…
Higher Logic Vanilla SEO: How We Help Your Community Rank
If youre looking for an online community platform that will help you take advantage of…
4 Psychological Factors That Keep People in Your Online Community
Attracting new people to your community is hard. Keeping them around is even harder. Tips…