Why Accessibility and Community Go Hand in Hand
Many communities are built on the idea of inclusivity. Theyre places where people from any…
Industry: B2B/B2C
How to Build a Community Super Fan Program
What would compel any rational person to spend their free time answering tech support questions…
How to Turn Happy Customers into Your Biggest Advocates (Without Being Pushy)
Connecting Community Content to Customer Experience and Marketing
All too often, brand communities get developed in a vacuumas siloed initiatives that bring together…
What’s the Difference Between Customer Support & Community Management?
It’s very easy to fall into the trap of believing that customer support and community…
From Good to Great: What Traits Sets Exceptional Community Managers Apart
Transitioning into managing an existing community is hard. However, there are some tricks of the…
5 Benefits of an Online Community (That Aren’t About Engagement)
When most people think of online communities, engagement is usually the first thing that comes…
Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk
Customer Support 2.0: The Power of Community and AI in Self-Service
Looking to launch a brand-new community or want to take your existing community to the…
Higher Logic Vanilla SEO: How We Help Your Community Rank
If youre looking for an online community platform that will help you take advantage of…