5 Benefits of an Online Community (That Aren’t About Engagement)
When most people think of online communities, engagement is usually the first thing that comes…
Industry: B2B/B2C
Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk
Customer Support 2.0: The Power of Community and AI in Self-Service
Looking to launch a brand-new community or want to take your existing community to the…
Higher Logic Vanilla SEO: How We Help Your Community Rank
If youre looking for an online community platform that will help you take advantage of…
4 Psychological Factors That Keep People in Your Online Community
Attracting new people to your community is hard. Keeping them around is even harder. Tips…
What Does it Mean that 60% of Fortune 50 Companies Invest in Community?
Over the last two years, Ive been tracking community investments of the top 50 companies…
Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
Customers expect nothing short of a seamless support experience, no matter how they reach out….
Community Data Alchemy: Numbers and Narratives for Success
The Social Science Behind Building Community Commitment
You already know that communities generate value. What you, and many others, may struggle to…
The 3 Myths of Community KPIs
Key Performance Indicators (KPIs), are always a hot topic in community circles. Community leaders want…