6 Tasks Every Online Community Manager Should Automate
As a community manager, especially on a small team, you wear a lot of hats—jumping…
Industry: B2B/B2C
13 of Our Favorite Examples of Storytelling in Marketing
By Kelly Whelan
Online Community Branding: The Basics You Can’t Skip
Branding your online community is more than just slapping your logo on a homepage. Your…
6 Principles for Online Community Design
Because digital spaces do not engage our five senses, it can be challenging to create…
Why Accessibility and Community Go Hand in Hand
Many communities are built on the idea of inclusivity. Theyre places where people from any…
How to Build a Community Super Fan Program
What would compel any rational person to spend their free time answering tech support questions…
How to Turn Happy Customers into Your Biggest Advocates (Without Being Pushy)
Connecting Community Content to Customer Experience and Marketing
All too often, brand communities get developed in a vacuumas siloed initiatives that bring together…
What’s the Difference Between Customer Support & Community Management?
It’s very easy to fall into the trap of believing that customer support and community…
From Good to Great: What Traits Sets Exceptional Community Managers Apart
Transitioning into managing an existing community is hard. However, there are some tricks of the…