How to Build a Super Fan Program for Your Community
Super fans are a rare breed. Theyre the kind of people who tick all the…
Industry: B2B/B2C
Should You Measure NPS in a Support Community?
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty….
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
We’ve all heard it: how a business succeeds or fails depends on how customers feel…
Community-Driven Customer Support: What’s Changing and How to Stay Ahead
The Community Management KPIs that Truly Matter
The key to success in any endeavor is measurement. I mean that quite literally. Without…
What are the Indicators of a Successful Online Community?
While large, engaged, and even rapidly growing communities can look (and even be) successful, none…
Online Community KPIs: The Basics
How long can you run a brand community without clear organizational goals? A few years?…
The Perfect Online Community KPI
What is the most important metric I can use to gauge my communitys success? People…
Branding Your Online Community: 6 Customizations to Make It Uniquely Yours (with Examples)
Your online community should feel like a natural extension of your brand, with every touchpoint…
6 Tasks Every Online Community Manager Should Automate
As a community manager, especially on a small team, you wear a lot of hats—jumping…