Is Your Community Losing Members? How to Perform a Churn Analysis
High churn rates can look alarming at first glance. But a well-rounded understanding of whos…
Industry: B2B/B2C
Harnessing the Power of Human Community and AI with watsonx
By Kelly Whelan
Higher Logic collaborated with IBM to embed watsonx into our platform, giving online communities like…
Crafting the Narrative: 3 Tips for Articulating the Value of Your Community
Building a sense of community and belonging is at the heart of any successful community…
How to Benchmark Your Online Community Against Itself
It’s natural to want to compare your community’s performance to others in the industry. Many…
How to Start an Online Community for Your User Group
Online communities for user groups are a great way to keep users engaged all year…
4 Ways Community Helps Reduce Churn Rate
A top priority for any company that wants to be successful, is having a strategy…
How to Build a Super Fan Program for Your Community
Super fans are a rare breed. Theyre the kind of people who tick all the…
Should You Measure NPS in a Support Community?
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty….
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
We’ve all heard it: how a business succeeds or fails depends on how customers feel…