Community Strategies for Customer Success Leaders in B2B SaaS
Customer success continues to change and evolve, but one thing remains the same: Customers are…
Industry: B2B/B2C
How to Get Executive Buy-In for Community-Based Customer Success
When you approach your executive suite to secure buy-in for a customer community strategy and…
What Is Product Ideation? Definition, Process, and Best Practices
Ideation is defined as the process involved in generating ideas, including gathering information on ideas…
How to Calculate the Value of Online Communities: A ROI Deep Dive for Executives
Explaining the value of online communities to executive management is not easy. While the C-Suite…
Stop Wasting Time on Repeat Support Tickets: Boost Efficiency with Online Community Ticket Deflection
Customers are the backbone of your business; you need customers a lot more than they…
Generative AI Bots Are Harvesting Your Online Community’s Data—Here’s What You Can Do About It.
One of the biggest concerns for online sites today is the unauthorized collection of data…
Signs That Your Online Community May Be Dying
Lets be honest. Not every forum makes it. Sometimes despite your best effort, and hours…
5 Ways Customer Success Managers Can Improve Product Adoption
Most customer success managers focus on how to get customers to use products well or…
Boosting Adoption, Retention, and Expansion with a Single Platform
In an X as a service world, technology companies are heavily investing in customer success…
5 Biggest DevRel Challenges—and How to Mitigate Them
If you’re involved in community building, it’s no surprise to you that while it’s rewarding,…