8 Tips For Onboarding New Members in Your Community Forum
On-boarding new members is one of the most critical responsibilities for a community manager. The…
Industry: B2B/B2C
Developing a Strategic Super Fan Program For Your Community
Super Fans are a powerful, a necessary component of any successful online community. They drive…
How to Keep Your Online Community Safe
People join online communities for a number of reasons. Whether theyre looking to interact with…
What is CX? Why is Customer Experience Important?
Customer experience, also commonly referred to as CX, simply refers to the experience that a…
5 Habits of Good Customer Service Teams
Good customer service teams all have one thing in commontheir habits. In the world of…
Are you building your community with the most valuable people in mind?
Great communities exist because of the amazing people involved. I dont think anyone would dispute…
The Support Community Handbook: Tips for Creating Your Best Customer Resource
Learn how community can help you scale the customer support experience.
Online Community: Request for Proposal Template
When evaluating online community platforms, choosing the right solution is no small matter. This editable…
Customer Community Playbook
Looking to launch a brand-new community or want to take your existing community to the…
15 Customer Self-Service and Experience Stats To Know (2020)
To conduct this study, we surveyed a random sample of 285 people, who were asked…