The Support Community Handbook: Tips for Creating Your Best Customer Resource
Learn how community can help you scale the customer support experience.
Industry: B2B/B2C
Online Community: Request for Proposal Template
When evaluating online community platforms, choosing the right solution is no small matter. This editable…
Customer Community Playbook
Looking to launch a brand-new community or want to take your existing community to the…
Distinguishing Your Online Community Personas
By Kelly Whelan
Online community personas, can help you understand your audience, plan your community strategies, and engage…
15 Customer Self-Service and Experience Stats To Know (2020)
To conduct this study, we surveyed a random sample of 285 people, who were asked…
What is a Social Business Model? 8 Companies Doing it Right
Once upon a time, during the initial rise of social media platforms and online communities, people…
5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was…
7 Tactics to Help Scale Your B2B Customer Engagement Program
Your customer engagement program is one of the most valuable investments that your business can…
Looking for Customer Engagement Software? Here Are 7 Examples to Consider
Investing in customer engagement is one of the smartest moves a company can make. Engagement…
To Build or to Buy: The Online Community Question
You want to create an online community, but youre not sure whether to hire developers…