5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was…
Industry: B2B/B2C
7 Tactics to Help Scale Your B2B Customer Engagement Program
Your customer engagement program is one of the most valuable investments that your business can…
Looking for Customer Engagement Software? Here Are 7 Examples to Consider
Investing in customer engagement is one of the smartest moves a company can make. Engagement…
To Build or to Buy: The Online Community Question
You want to create an online community, but youre not sure whether to hire developers…
5 Benefits of a B2B Customer Self-Service Portal
Providing your customers with a customer self-service portal is hugely beneficial in the B2B world…
3 Common Challenges Community Builders Face and How To Overcome Them
Jono Bacon joined us at Super Forum and presented a survival guide for community managers…
How to Structure Forum Categories for a Growing Community
Heres what you need to know about structuring your forum: Start Simple (Basic Categorization) Fight…
The Story of Gain Grow Retain: Building a Customer Success Community
Hey, Jay Thats how all the best ideas start for me and my business partner,…
3 Customer Success Strategy Frameworks You Can Start Using Today
Do you have a customer success strategy? Are you working from a plan that outlines…
The Power of Community-Based Marketing
A new brand or an already established brand that wants to increase its reach in…