5 Key Considerations for Selecting a Customer Community Platform
With so many community platforms out there, and some less familiar with what capabilities are…
Industry: B2B/B2C
The Importance of Creating an Online Customer Portal with a Sense of Community
89% of U.S. consumers expect organizations to have an online self-service support portal. What are…
Getting Started with ChatGPT and Generative AI
Is ChatGPT and generative AI the (right) answer for association communications? Let’s explore what this…
Three Key Warnings When Buying Community Software
I have been in the community platform space since 2013 and in that time, I…
The Top Books for Community Managers in 2023
In the name of a fresh start this year, Carrie Melissa Jones highlights seven of…
The Best of Higher Logic Vanilla 2022
With 2023 around the corner, and tons of epic content and thought leaders on our…
The Odds Are in Your Favor with a Purpose-Built Community
As we head to Vegas for TSIA World: ENVISION, the only gambling will be done…
Why You Shouldn’t Fear the Negative Customer Feedback in Your Community
After years of building communities, some topics never seem to lose their edge. One of…
Community Content Calendar Template
This easy-to-use template will help you create a solid calendar of interesting events, discussions, and…
How to Migrate Your Online Community
Project management of a system migration isn’t easy, but with the right plan in place,…