Industry: B2B/B2C
How Informz Has Changed (and Using It to Transform Your Email Marketing)
Integrating a Community-Driven Approach through Targeted Engagement and User-Generated Content
Creating a loyal customer base requires a profound understanding of your customers’ needs, beyond the…
Delivering Value with Revenue Optimization Through Communities
How to Use Your Online Community to Fuel Customer Advocacy
Customers trust other customers. Let’s discuss how an online community can help turn customers into…
5 Key Considerations for Selecting a Customer Community Platform
With so many community platforms out there, and some less familiar with what capabilities are…
The Importance of Creating an Online Customer Portal with a Sense of Community
89% of U.S. consumers expect organizations to have an online self-service support portal. What are…
Getting Started with ChatGPT and Generative AI
Is ChatGPT and generative AI the (right) answer for association communications? Let’s explore what this…
Three Key Warnings When Buying Community Software
I have been in the community platform space since 2013 and in that time, I…
The Top Books for Community Managers in 2023
In the name of a fresh start this year, Carrie Melissa Jones highlights seven of…