The Customer Engagement Playbook
Learn how to align your engagement strategy around the customers’ needs and how to coordinate…
Industry: B2B/B2C
Leveling Up: A Strategy for Growing Your Online Community Program
Explore effective ways to convince leadership that by supporting community expansion, theyre accelerating the organizations…
Scaling Customer Success in Enterprise Organizations
For years, the model has been For every x number of customers we add, I…
Growing Customer Relationships with Community
We recently partnered with Airmeet and Apollo to discuss how you effectively “Drive Efficient Growth…
Building (and Sustaining) a Successful Online Community
Higher Logic recently teamed up with ChurnZero to host a conversation with Shauna McClemens as…
Online Communities vs. Forums vs. Knowledge Bases: What’s the Difference?
How Informz Has Changed (and Using It to Transform Your Email Marketing)
Integrating a Community-Driven Approach through Targeted Engagement and User-Generated Content
Creating a loyal customer base requires a profound understanding of your customers’ needs, beyond the…
Delivering Value with Revenue Optimization Through Communities
How to Use Your Online Community to Fuel Customer Advocacy
Customers trust other customers. Let’s discuss how an online community can help turn customers into…