Where Should Your Community Live? Weighing Social vs. Owned Platforms
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community…
Industry: B2B/B2C
The Guide to Online Community Management
By Kelly Whelan
Learn more about online community management and get 7 steps to building your strategy.
We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,…
What It Takes to Be a Great Community Manager with Izzy Neis
A company decides its finally time to build an online community. They buy the software,…
How to Make the Business Case for an Online Community
You are confident that an online community is the next step for your goals, department,…
3 Steps to Design a Community Engagement Plan
Most communities face a frustrating truth: engagement fizzles out quickly for the majority of new…
Customer Advocates Are Everywhere—You Just Have to Know Where to Look
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates…
How to Measure the ROI of Community Engagement: A Guide
Proving the value of your online community isnt always straightforward. You know your community contributes…
How the Rules of SEO Are Being Rewritten in 2025
Learn how SEO is shifting in 2025, and what steps community teams can take to…
Understanding AI Assistants, AI Chatbots, and AI Agents
By Kelly Whelan
The capabilities of AI are ever expanding. Gain a solid understanding of AI terms and…