Understanding AI Assistants, AI Chatbots, and AI Agents
By Kelly Whelan
The capabilities of AI are ever expanding. Gain a solid understanding of AI terms and…
Industry: B2B/B2C
How to Conduct Community Member Research Interviews
Why should you care about community based research? Community research can give brands insight into…
How to Use Gamification in Online Communities (Without Overcomplicating It)
Gamification in online communities is a balancing act. Done right, it energizes your members and…
Ticket Deflection Metrics: How to Prove Your Community Saves Money
Every support team faces the same challenge: too many tickets, not enough time. When customers…
10 Essential Email Marketing Automation Features
By Kelly Whelan
Ready to level up your email marketing? These are the 10 must-haves to look for…
Building Personas: Defining Your Audience
By Kelly Whelan
The Future of Community: 2025 Trends Every Company Needs to Watch
Revenue Is the Outcome, Not the Strategy: Why Engagement Comes First with Eric Stieg
In this episode of Power of Connection, Paul Schneider talks with Eric Stieg, Senior Manager…
Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs…
Your Online Community is a Data Goldmine
By Kelly Whelan
Build vital connections between your customers, members, and employees. Learn how to manage and take…