Community as the New CX Layer with LastPass
Join Higher Logic and Scott Wilder from LastPass for a practical conversation about the next phase of community strategy. We will explore how LastPass is using community operations, customer-language analysis, peer support, and emerging AI infrastructure to move community closer to the product experience itself. The session will cover what LastPass is doing today, how success is being measured, and what it could look like when community becomes an in-product layer that anticipates customer needs and routes the right answer to the right person at the right moment.
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