Expert Support for Every Stage of Your Community
Get the right expertise at the right time, without the overhead of hiring.
A flexible approach to community services
Higher Logic Vanilla Services gives you access to strategic and technical support through a flexible points-based model designed to adapt alongside your priorities and initiatives.
Choose the level of support that fits your team
Plus Services
Get More Done Without Hiring
Plus Services give you on-demand access to Higher Logic experts so you can improve your community, faster. Use a simple point system to prioritize what matters most, whether that’s improving UX, increasing engagement, or optimizing workflows.
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What you get ✓Strategic guidance and hands-on execution ✓Flexible points to use across projects and tasks ✓A dedicated advisor to help you prioritize ✓Quarterly insights and recommendations |
Use Plus for ✓Improving onboarding and customer journeys ✓Optimizing self-service and deflection ✓Enhancing design and usability ✓Configuring features and automation ✓Training your team on best practices |
Best for: Teams who need extra hands and expertise to keep improving their community.
Managed Services
We Run Your Community With You
Don’t have the time or team to manage your community day-to-day? We’ve got it covered. Managed Services gives you a dedicated team of experts to operate and grow your community, so you can focus on your customers and business.
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What we handle ✓Day-to-day moderation and community management ✓Programs that drive engagement and adoption ✓Reporting, KPIs, and ongoing optimization ✓Platform configuration and issue resolution ✓Ongoing UX and design improvements |
What it means for you ✓Faster time to value ✓Lower support burden through better self-service ✓A healthier, more active community ✓A team that executes — not just advises |
Best for: Teams who want a fully supported, expertly run community.
Let’s Get Started
Whether you need clarity, capacity, or hands-on support, Higher Logic Vanilla Services can help you take the next step.
