Chief Executive Officer
Kevin has more than 20 years of experience as a technology executive working to drive success for public and private sector customers around the globe. Previously, he was the Chief Operating Officer at Ellucian where he led the global services, customer success, cloud, and enterprise project management teams, as well as Ellucian’s global partnerships and corporate development activities.
In 2010 and 2016, the Northern Virginia Technology Council of Greater Washington DC named Kevin the Private Company Chief Financial Officer of the Year, and in 2015 he was named a Trending 40: Top Tech Chief Financial Officer by Bisnow. He holds a degree from the McIntire School of Commerce at the University of Virginia.
Chief Marketing Officer
Kevin brings 20+ years of marketing experience to Higher Logic, with proven expertise in today’s modern approach to marketing, including: demand gen, digital, social, and a strong connection with sales and customer success. Previously, Kevin was the Chief Marketing Officer at Logi Analytics, the market leader in embedded analytics. Kevin also spent 12 years at Blackboard, where he worked his way up to Vice President, Digital Marketing and played a key role in numerous initiatives for the company, including integrating social media into the corporate marketing strategy, building an online lead acquisition strategy, and boosting website visitation through SEM/SEO.
Kevin acts as an advisor to tech startups in the DMV and served on the board of nonprofits DC SCORES and Playworks.
Kevin holds a Bachelor of Arts in Marketing from Muhlenberg College.
Chief Technology Officer
Steve was born and raised in sunny, landlocked Phoenix, Arizona, but his first job was in the US Navy as a Submarine Officer. His career path led him through stints in engineering-related positions in the semiconductor industry, the mining industry, and ultimately, in the software industry. Steve joined Higher Logic in 2017 after the acquisition of Socious, an online community and association management software provider, which he co-founded and where he served as Chief Technology Officer.
Steve has a Bachelor of Science in Engineering in Nuclear Sciences from Arizona State University.
Chief Financial Officer
Tricia brings over 20 years of financial operating experience in the technology industry. She focuses on enabling fast-growing companies to maximize their potential by developing and implementing strategies to drive financial and operational performance and sustainable business growth. Previously, Tricia held several executive roles for private equity-backed technology companies, serving as Chief Financial Officer for Social Solutions, Relias Learning, and Mitratech. She also held numerous financial roles for Sunquest Information Systems and Misys Healthcare Systems.
Tricia earned a Bachelor of Science in Finance from Bentley University
Chief Sales Officer
Richard oversees global sales for all markets across Higher Logic. Prior to Higher Logic, he was the CRO for STATS LLC, the world’s leading sports data and technology firm.
Previously, Richard led his own advisory firm, HIS consulting, which supported growth-stage B2B businesses in developing effective and sustainable sales and customer success practices. He also held a series of senior leadership roles for the Corporate Executive Board (NYSE: CEB). During his time at CEB, Richard successfully led more than 15 new product launches in addition to the commercial integration of new acquisitions.
Richard holds a Bachelor of Arts in Management Science from Cambridge University in the UK.
Chief People Officer
Joanna leads the people strategy and execution for Higher Logic. She has over 20 years of human resources experience, during which she has aligned people strategy to support organizational goals. With her philosophy of ‘person first, employee second,’ Joanna brings an authentic approach to balancing the needs of the people with organizational strategy. Areas of expertise include: organizational design and development, leadership development, employee engagement and development, benefits and compensation strategy, talent acquisition, acquisition integration and cultural transformation.
Prior to joining Higher Logic, Joanna served as the Chief People Officer for Intradiem. She has also served as Vice President of Human Resources for both eVestment Alliance, as well as Aptean, Inc. Joanna played a pivotal role in launching programs that create great managers and leaders, cultivating a culture of feedback and development for all employees. She has a depth of experience from her role on the Learning & Development team at JDA Software and as the Director of Talent Acquisition & Development for RedPrairie, where she started as a Senior HR Consultant working with recently acquired companies on personnel integration.
Joanna received her undergraduate degree (B.A.) from NYU and her graduate degree (M.A.T.S.) from Claremont School of Theology.
Chief Customer Officer
Jay has spent several years in different functional leadership roles in which he has developed a methodology for building, scaling, and operating customer-centered organizations. Jay began his career as an engineer and data architect at Blackbaud before moving into Services and Product leadership roles over the course of 8+ years. With roots planted firmly in the software industry, Jay moved on to become an executive at PeopleMatter which sold to Snagajob in 2016. In 2017, Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. In 2020, Customer Imperative was acquired by Higher Logic and Jay joined the team as Chief Customer Officer.
Jay earned a Bachelor of Science in Business Administration, Information Systems from Appalachian State University.
Jay loves to connect with and hear from customers, send him an email at [email protected].
Chief Product Officer
James has more than 25 years of experience leading enterprise product portfolios, with a strong track record of driving innovation, growth, and scale. James leads product strategy, management, and marketing at Higher Logic, focusing on driving growth and building customer connections to make them more successful. Previously, he was the Senior Vice President of Global Product Strategy at Ellucian, where he led the development of innovative solutions designed to unify the higher education community and help positively impact student success. Prior to that, he held product marketing and product management leadership roles at Infor, MAPICS, and Symix. He holds a Bachelor of Science in industrial technology from East Carolina University.