Chief Executive Officer
Kevin has more than 20 years of experience as a technology executive working to drive success for public and private sector customers around the globe. Previously, he was the Chief Operating Officer at Ellucian where he led the global services, customer success, cloud, and enterprise project management teams, as well as Ellucian’s global partnerships and corporate development activities.
In 2010 and 2016, the Northern Virginia Technology Council of Greater Washington DC named Kevin the Private Company Chief Financial Officer of the Year, and in 2015 he was named a Trending 40: Top Tech Chief Financial Officer by Bisnow. He holds a degree from the McIntire School of Commerce at the University of Virginia.
Rob is a successful entrepreneur and business executive with an outstanding 20-year track record in building, growing, and leading high-tech companies. As a founder and former CEO of Higher Logic, his customers’ success is always top of mind. He works to positively impact each of Higher Logic’s customers using smart, collaborative technology.
Prior to Higher Logic, Rob co-founded and served as Chief Technology Officer for two technology firms, Active Matter, a web design and development firm that exclusively focused on the not-for-profit market and WaveFront Consulting, an information technology consulting firm. Each firm quickly grew to profitability which led to each being acquired, WaveFront in 1998 and Active Matter in 2003.
Rob holds a Bachelor of Science in Computer Science from the University of Maryland and a Certificate in Franchise Management from Georgetown University.
Chief Marketing Officer
Kevin brings 20+ years of marketing experience to Higher Logic, with proven expertise in today’s modern approach to marketing, including: demand gen, digital, social, and a strong connection with sales and customer success. Previously, Kevin was the Chief Marketing Officer at Logi Analytics, the market leader in embedded analytics. Kevin also spent 12 years at Blackboard, where he worked his way up to Vice President, Digital Marketing and played a key role in numerous initiatives for the company, including integrating social media into the corporate marketing strategy, building an online lead acquisition strategy, and boosting website visitation through SEM/SEO.
Kevin acts as an advisor to tech startups in the DMV and served on the board of nonprofits DC SCORES and Playworks.
Kevin holds a Bachelor of Arts in Marketing from Muhlenberg College.
VP of Product Engineering
Steve was born and raised in sunny, landlocked Phoenix, Arizona, but his first job was in the US Navy as a Submarine Officer. His career path led him through stints in engineering-related positions in the semiconductor industry, the mining industry, and ultimately, in the software industry. Steve joined Higher Logic in 2017 after the acquisition of Socious, an online community and association management software provider, which he co-founded and where he served as Chief Technology Officer.
Steve has a Bachelor of Science in Engineering in Nuclear Sciences from Arizona State University.
Chief Financial Officer
Tricia brings over 20 years of financial operating experience in the technology industry. She focuses on enabling fast-growing companies to maximize their potential by developing and implementing strategies to drive financial and operational performance and sustainable business growth. Previously, Tricia held several executive roles for private equity-backed technology companies, serving as Chief Financial Officer for Social Solutions, Relias Learning, and Mitratech. She also held numerous financial roles for Sunquest Information Systems and Misys Healthcare Systems.
Tricia earned a Bachelor of Science in Finance from Bentley University
Chief Human Resources Officer
As Higher Logic’s Chief Human Resources Officer, Ann is responsible for building on Higher Logic’s dynamic culture to ensure employee growth, motivation, and engagement in line with business results.
Most recently, Ann was the Vice President of Human Resources at Tenable Network Security, where she devised and executed the global human resources strategy to enable aggressive business growth for the fast-paced SaaS company. Prior to Tenable Network Security, Ann was the Vice President, Human Resources for Science Applications International Corporation (SAIC).
Ann has a Master of Science degree in Organizational Development and Strategic Human Resources from Johns Hopkins University and a Bachelor of Science degree in Business from Towson University.
Vice President of Client Operations
Bettina is responsible for Higher Logic’s global client operations across products and services, overseeing all implementation and support teams and processes. These teams are responsible for the implementation, launch, support, and training of new and existing Higher Logic clients.
Prior to Higher Logic, Bettina worked in the federal contracting space, focusing on SaaS for federal clients’ financial and asset management. Previously, she managed implementations, with a focus in federal procurement and asset management, for the United States Coast Guard, Transportation Security Administration, Equal Employment Opportunity Commission, and the Department of Labor.
Bettina has a bachelor’s degree from the University of Maryland.
Chief Sales Officer
Richard oversees global sales for all markets across Higher Logic. Prior to Higher Logic, he was the CRO for STATS LLC, the world’s leading sports data and technology firm.
Previously, Richard led his own advisory firm, HIS consulting, which supported growth-stage B2B businesses in developing effective and sustainable sales and customer success practices. He also held a series of senior leadership roles for the Corporate Executive Board (NYSE: CEB). During his time at CEB, Richard successfully led more than 15 new product launches in addition to the commercial integration of new acquisitions.
Richard holds a Bachelor of Arts in Management Science from Cambridge University in the UK.
Chief Community Officer
At Higher Logic, Heather is focused on redefining the client success model, with community as the keystone alongside education, support, and client services. Prior to this current role, Heather was Director of Client Success, then Vice President of Engagement Strategy, where she built and expanded the Managed Services and Education teams.
Previously, Heather launched and managed two successful communities in her roles as vice president of marketing, membership and strategic technologies at the American Association of Nurse Assessment Coordination, and senior manager of member engagement at the Medical Group Management Association.
Heather earned a Bachelor of Arts in English from California State University, Fresno.
Chief Customer Officer
Jay has spent several years in different functional leadership roles in which he has developed a methodology for building, scaling, and operating customer-centered organizations. Jay began his career as an engineer and data architect at Blackbaud before moving into Services and Product leadership roles over the course of 8+ years. With roots planted firmly in the software industry, Jay moved on to become an executive at PeopleMatter which sold to Snagajob in 2016. In 2017, Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. In 2020, Customer Imperative was acquired by Higher Logic and Jay joined the team as Chief Customer Officer.
Jay earned a Bachelor of Science in Business Administration, Information Systems from Appalachian State University.
Jay loves to connect with and hear from customers, send him an email at [email protected].
Chief Technology Officer
Conor has spent the past two decades building influential startups where he designed and managed internet scale systems. He developed his in-depth knowledge of software and tech by designing and implementing emerging technologies as an executive at startups and consulting organizations and contracting with various branches of the military and intelligence community. As Chief Technology Officer at Higher Logic, he leads his team in implementation of software solutions designed with clients’ needs in mind. In the past, he served as a Network Security Engineer with BBN Technologies, the organization that architected the Internet and first e-mail technologies.
Conor graduated with a Bachelor of Science from the University of Virginia, after completing the requirements for both Electrical and Computer Engineering, and he received his MBA in Finance & Entrepreneurship from University of Virginia’s Darden Graduate School of Business Administration.
Chief Product Officer
James has more than 25 years of experience leading enterprise product portfolios, with a strong track record of driving innovation, growth, and scale. James leads product strategy, management, and marketing at Higher Logic, focusing on driving growth and building customer connections to make them more successful. Previously, he was the Senior Vice President of Global Product Strategy at Ellucian, where he led the development of innovative solutions designed to unify the higher education community and help positively impact student success. Prior to that, he held product marketing and product management leadership roles at Infor, MAPICS, and Symix. He holds a Bachelor of Science in industrial technology from East Carolina University.