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Higher Logic News

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Customer Success

Achieve Customer Success with a Branded Online Community

Elevate the customer experience. Improve customer service & support. Increase customer lifetime value. Drive product innovation.

ASAE Predict Engagement
Featured Case Study

Data Informs Decisions: ASAE and Association Analytics Aim to Predict Engagement

ASAE’s goal was to bring all member engagement data together for cross analysis to build a rich picture of overall engagement and participation.

7 Impact Metrics
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7 Business Impact Metrics for Customer Communities

You’re tracking engagement stats, but are you tracking metrics that show the ROI of your community?

Volunteer Manager

Volunteer Manager Success Kit

Visit the hub that includes an eBook, blog posts, webinar, case study - all to help your association build a thriving volunteer program.

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April 22, 2020

Higher Logic is Named Leading Online Community Management Software in G2’s Spring 2020 Grid® Report

The premier user review website, G2, reports that SaaS engagement platform, Higher Logic, has the largest market presence and highest customer satisfaction rating among competitors

March 13, 2020

Higher Logic Announces Plan to Help Organizations Through Coronavirus Concerns

Offering Event EngagementTM, a Free Event Community, to Organizations Dealing with the Cancellations of In-Person Events

December 5, 2019

Higher Logic Granted ISO 27001 Certification

Industry Leader in Community Engagement and Marketing Automation Achieves Internationally Recognized Security Certification

November 19, 2019

Higher Logic Celebrates 10th Anniversary of Annual User Conference Super Forum

Product Innovation and Thought Leadership Will Be at the Forefront of the Event, Bringing Together the Best Minds In Online Communities and Marketing Automation

October 3, 2019

Higher Logic Expands Executive Suite with New Chief Customer Officer and Chief Marketing Officer

Daniel Reese and Kevin Alansky to focus on driving meaningful engagement and delivering exceptional customer experiences

June 5, 2019

Higher Logic Appoints James Willey as Chief Product Officer

Software industry and SaaS veteran to lead Product Strategy, Management, and Marketing

January 29, 2019

Higher Logic Opens First International Office in Sydney, Australia

Expansion Will Accelerate International Growth and Increase Investment in Existing Asia Pacific (APAC) Customers

November 20, 2018

Higher Logic Ranked Number 348 Fastest Growing Company in North America on Deloitte’s 2018 Technology Fast 500™

Attributes 288 Percent Revenue Growth to Successful Expansion into New Markets and Focus on Customer Experience

November 6, 2018

Higher Logic Announces Largest Attendance for Super Forum Customer Conference at National Harbor, Md.

Over 700 Attendees Come Together for Premier Community and Marketing Automation Event

October 11, 2018

Higher Logic Welcomes Tricia Benedix as New Chief Financial Officer

Benedix Joins Leadership Team, Brings Over 20 Years’ Financial Operating Experience in Technology Industry

August 29, 2018

Higher Logic Included on Inc. 5000 Annual List of Fastest-Growing Private Companies in U.S

Company Appears for Sixth Time, Ranking No. 1780 with Three-Year Revenue Growth of 255 Percent

August 15, 2018

Higher Logic’s Rob Wenger Announces New Role as Executive Chairman, Welcomes Kevin Boyce as new CEO

Leadership changes support long-term strategy of driving growth and delivering a premier customer experience

July 24, 2018

Higher Logic Expands Executive Team, Welcomes Richard Henderson as Chief Revenue Officer and Names Heather McNair as Chief Community Officer

Henderson and McNair to Integrate New Client Success Model with Expanded Sales Team to Drive Global Revenue Growth

May 17, 2018

Higher Logic Expands Online Community Platform with Ideation Module

Company’s Spring Release Blazes New Ground for Innovative Feedback and Personalization Features

March 27, 2018

Higher Logic and ASI Join Forces to Launch Higher Logic for iMIS

Exclusive Agreement for Turnkey Integration Optimizes Insight into Associations’ Member Engagement

January 15, 2018

Higher Logic Wins 2017 Best Places to Work and Best in Biz Awards

Company named best place to work in Albany four years in a row, celebrates accolades from Best in Biz and Cloud Awards

December 14, 2017

Higher Logic’s 2017 Winter Release Delivers Enhanced Salesforce Integration, Powers Smarter Personalized Engagement

Increased Ease of Use and Personalization Create New Opportunities for Understanding the Customer Journey and Developing Stronger, More Lasting Relationships

December 11, 2017

Higher Logic to Present in Multiple Sessions at ASAE Technology Conference & Expo

Executives to Share Insights into Online Communities, Including Increasing Member Engagement, Leveraging Marketing Automation and the Impact of M&A

November 14, 2017

Higher Logic Names Ann Burns as Chief Human Resources Officer

Burns to Take Charge of Rapidly Expanding Workforce.

October 20, 2017

Higher Logic Announces Floyd Award, Introduces New Champion Program

Customer Achievements in Developing Online Communities Recognized

October 17, 2017

Higher Logic Unveils First Solution to Empower Leaders of Online Community Groups to Customize Engagement

Group Manager Also Enables Organizations to Gain Insight, Encourage Better Group Performance

October 16, 2017

Higher Logic Acquires Marketing Automation Platforms Informz and Real Magnet

Company to offer expanded suite of engagement capabilities for marketing automation, social outreach, and online communities

August 8, 2017

Higher Logic Names Edward English as Chief Product Officer

English to Focus on Expanding the Capabilities of the Industry’s Leading Cloud-based Online Community Platform

July 6, 2017

Higher Logic Continues Rapid Growth, Passes 1,000 Clients Worldwide

Strong Adoption Across Technology, Security, Healthcare, Biotech, Public Sector and Media Reflects Increasingly Essential Role of Online Communities

April 27, 2017

Higher Logic Community creates “Tier 1 Support on Steroids” for Protech Associates

With 46% Increase in Members and 57% Increase in Member Engagement, Protech Uses “Friendly Chats” to Solve Customer Issues

April 26, 2017

Higher Logic’s Andy Steggles to Address Associations World Congress on Online Community Member Engagement

Two Sessions Will Cover Best Practices Related to Understanding the Member Journey and Deepening Engagement

April 20, 2017

Higher Logic’s Andy Steggles to Address MemberWise Network’s Membership Excellence Conference on How to Increase Member Engagement

Higher Logic Helps MemberWise Network Launch New Online Community for Membership and Association Pros

April 5, 2017

Higher Logic to Address Abila Users and Developers on Leveraging Online Communities

Recurring Theme at AUDC: Deeper Online Community Engagement Increases Retention, Spurs Growth

March 30, 2017

Higher Logic’s Third Annual Community Benchmarking Study Ties Community Success to Engaging Ecosystem

Developing an Engaging Ecosystem Depends on Community Manager’s Ability to Customize Community and Member Experience

March 24, 2017

Higher Logic Launches United Kingdom Operations to Spearhead European Market Expansion of Online Community Platform

Business Development and Sales Leader Mark John Cartmell to lead Higher Logic’s expansion into EMEA as more companies implement online communities

February 16, 2017

Higher Logic Acquires Kavi to Deliver Premier Collaboration Tool for Online Community Space

Higher Logic customers can collaborate on corporate and industry initiatives with best-in-class collaboration management and governance

February 7, 2017

Higher Logic Names Vince Zumbo as Chief Financial Officer, Jamey Jeff as Chief Customer Officer

Expanded Leadership Team to Focus on Scaling Organization, Increasing Market Presence

February 7, 2017

Higher Logic’s Market Momentum Fueled by Deeper Levels of Engagement

Strong Commercial Market Adoption, $55 Million Equity Investment, Acquisition, and Expanded Executive Team Position Leading Online Community Platform for Banner 2017

January 18, 2017

Higher Logic Acquires Socious to Solidify Leadership in the Online Community Space

Acquisition Enables Higher Logic to Deliver Expanded Platform Capabilities, Bolster Development and Professional Services Teams

November 29, 2016

Dynamic Communities Turns to Higher Logic to Spur Online Community Member Engagement and Conversation

Online Communities Fuel 28 Percent YoY Growth, 84 Percent Rise in Discussion Traffic for Microsoft User Groups

November 22, 2016

Higher Logic Announces Record Attendance, New Online Academy at 7th Annual Super Forum Conference

Over 450 community managers and thought leaders converged for keynotes, product announcements, and awards

October 26, 2016

Higher Logic Announces Program and Keynotes for 7th Annual Super Forum

Community thought leaders converge for largest community event of the year November 14-15

November 1, 2016

North American Association of Subway Franchisees Crowdsources Online Community with Higher Logic Platform

NAASF online community crowdsources expertise on national and legislative issues, educates and shares best practices, and helps solve industry problems

October 26, 2016

Higher Logic Joins Blackbaud Partner Network as a Technology Partner

Leader in online community platforms joins network of companies providing applications and solutions to complement Blackbaud products

September 29, 2016

Higher Logic Secures $55 Million From JMI Equity

Growth equity funding to extend market reach and fuel continued innovation of market-leading online community platform

September 27, 2016

Building Community On and Off-Line: MCI Group & Higher Logic Announce Global Partnership

Event industry leaders and cutting-edge technology providers join forces for building a global network of communities

September 20, 2016

Higher Logic Named a Leader in IDC MarketScape Report on Online Communities

Inaugural Report Recognizes Higher Logic for Feature Set, Product Organization and Customer Base; Reflects Growing Importance of Communities for Managing Customer Relationships

August 8, 2016

Higher Logic to Present on Website Accessibility, Host Attendee Party at 2016 ASAE Annual Meeting & Exposition

Product Manager Mark Eichler to lead session on web accessibility with eConverse’s Martha Jack

August 2, 2016

Higher Logic Experiences 96 Percent Sales Growth in First Half of 2016 Compared to Previous Year

Market adoption and new products drive rapid growth in new customer sales, including more than 200 percent growth in commercial market over first half of 2015

June 20, 2016

Higher Logic Announces Ken Schmidt as Super Forum 2016 Keynote

Renowned speaker and former Harley Davidson executive to present on November 14

June 15, 2016

Higher Logic and Thought Leader Josh Bernoff Present the Value of BS-Free Writing

Learning Series Webinar will feature Bernoff’s disciplined take on writing and upcoming book, “Writing Without Bullshit”

June 9, 2016

Higher Logic Presents on Effective Engagement Strategy at 2016 MMCC Conference

Higher Logic is attending and participating in next week’s Marketing, Membership and Communications (MM&C) Conference, hosted by The American Society for Association Executives (ASAE) at the Walter E. Washington Convention Center in Washington, D.C.

May 18, 2016

Online Communities Become Strategic Asset, Redefine Expectations for Engagement, Says State of Community Management 2016 Report

Communities outperform social media models in engagement, but communities face critical 18 to 24-month window to demonstrate business value before executive interest fades, says Rachel Happe of The Community Roundtable.

April 28, 2016

Higher Logic Named as One of Virginia's Fantastic 50 Companies for 2016

Arlington based community platform leader has 98 percent three-year growth rate

April 8, 2016

7 Ways to Nurture Volunteerism

In honor of National Volunteer Month, Higher Logic shares insights on optimally channeling the energy of volunteers

April 6, 2016

Higher Logic and Mariner Management & Marketing Co-Host Learning Series Webinar on Volunteer Programs

Organizations' volunteers should include valuable subject matter experts, members and staff to boost volunteer program

April 4, 2016

Higher Logic Customer Advocacy Manager Turns Passionate Customers into Brand Evangelists

Platform helps companies easily identify and promote their most loyal customers, turn them into brand advocates

March 17, 2016

Higher Logic and Richard Millington Co-Host Learning Series Webinar on Automation and Motivation

Motivation theory and automated campaigns are key tactics for tapping into community motivation and engagement

January 22, 2016

Higher Logic Sponsors 2016 Community Manager Appreciation Awards, Hosts Live Event

This Year’s Community Manager Appreciation Day includes My Community Manager’s annual awards and a live event with panel session

December 10, 2015

Higher Logic Partners with ASAE and Online Community Results for Upcoming ASAE Tech Session on Automation

Session to focus on journey mapping to increase retention and satisfaction for first-year members

November 23, 2015

Higher Logic Announces Heather McNair as Vice President of Engagement Strategy

Heather joins executive team after four years of redefining engagement strategies and refining customer service, support and implementation

October 23, 2015

Higher Logic Announces Community of the Year Award Winners at 6th Annual Super Forum

The 2015 Super Forum brought together over 400 community managers and thought leaders in Arlington, VA

September 25, 2015

Higher Logic Presents on Volunteerism for TSAE New Ideas Annual Conference, Sept. 27-29

Director of Client Success Heather McNair to lead session on innovations in volunteerism

September 18, 2015

Higher Logic Announces Program, Keynotes for 6th Annual Super Forum

Largest community event of the year will bring national thought leaders, community enthusiasts together for two-day event October 21-22

August 30, 2015

Higher Logic to Present at Upcoming Integrated Marketing Summit

Company's CMO Hunter Montgomery will participate in content marketing panel during renowned interactive marketing conference

August 17, 2015

Higher Logic Included in Annual Inc. 5000 List for Fourth Consecutive Year

Community platform provider makes exclusive ranking with impressive three-year growth rate

August 5, 2015

Higher Logic Launches New Product, Volunteer Manager

New product helps member communities become the engagement platform for its volunteer outreach and opportunities

July 22, 2015

Higher Logic to Be Keynote Speaker for Association TRENDS Communications LIVE Breakfast

Senior Manager Angelika Lipkin will present top engagement strategies to power online association communities

July 16, 2015

The Community Roundtable Chooses Higher Logic as its New Community Platform

Leading community management network heads into implementation phase of the cloud-based platform

March 16, 2015

Higher Logic Joins ASAE, Event Partners for Premier Great Ideas Asia-Pacific Conference

Higher Logic joins The Center for Association Leadership for first global event on key association management practices

March 4, 2015

Higher Logic and Fanaticall, Inc. Announce New Partnership

Online community platforms and expert calling networks work together to provide better knowledge service to mutual clients

February 23, 2015

Higher Logic Introduces New Community Manager Services

Community management packages available to build and sustain online community engagement and activity

January 20, 2015

Higher Logic and The Community Roundtable Announce Events, Celebrations for Community Manager Appreciation Day

The two companies partnered to celebrate the success of community management with events across the country and the release of a new research handbook

January 14, 2015

Higher Logic and Protech Elevate Partnership to Develop Seamless Support Integration Between Online Communities and AMS

The Higher Logic integration with Protech Cloud Business Solutions will be supported by Protech and included in future development and upgrades.

December 15, 2014

Higher Logic Introduces a New Small Organization Solution Integrating Website Development, Design and Community Capabilities

Higher Logic Small Org Solution is built for growing organizations looking for integrated and simple platforms to create a compelling web presence

October 29, 2014

Higher Logic's Andy Steggles Named TRENDS Partner of the Year for 2015

President and Chief Customer Officer Andy Steggles touts customer-first culture and strong association ties for Higher Logic's success and the Association TRENDS award.

October 20, 2014

Higher Logic Donates to Local Schools for HL Cares Volunteer Efforts

Donations made to three local schools in conjunction with annual users' group conference and corporate volunteer program

September 5, 2014

Higher Logic Ranked Top Company in Annual Inc. 500|5000

Featured on List of Nation’s Fastest-growing Private Companies for Third Year in a Row

August 29, 2014

Higher Logic Becomes a Certified Hubspot Agency Partner

Leveraging inbound marketing software and services to complement existing offerings as a leader in the customer relationship management space.

August 8, 2014

Higher Logic Announces New Partnership

Additional Resources for Client Training with Online Community Results and SocialFish.

June 11, 2014

Abila and Higher Logic Announce New Partnership

New deal offers Higher Logic’s Community Management software for netFORUM Enterprise clients.

March 31, 2014

Higher Logic is Gold Star Certified by Personify

Visit the Leading Industry Provider of Private Community Software at Personify Booth 113.

March 3, 2014

Higher Logic to Attend and Exhibit at the 2014 Microsoft Dynamics Convergence Conference

Visit the Leading Industry Provider of Private Community Software at Booth 741.

February 18, 2014

Higher Logic to Attend, Present and Exhibit at the 2014 IFA Annual Convention

Visit the leading industry provider of private community software in Booth #700.

January 30, 2014

Higher Logic Announces Second Year of Higher Logic Academy

Community Product Training & Engagement Strategy Courses for Clients at No Charge

December 10, 2013

Higher Logic Announces 'Community of the Year' Award Winners at Annual Users Group Conference

The 2013 HUG Super Forum held Dec. 2-3 in Washington, D.C. for 300 connected community users.

November 21, 2013

Higher Logic Named Among Washington’s 50 Great Places to Work by The Washingtonian Magazine

The honorees were reviewed by a panel of editors who appraised more than 200 companies and over 13,000 employee surveys. The final award determinations relied heavily on the scores given by a company's employees.

October 22, 2013

Higher Logic Ranked Among Top 100 Washington, D.C. Companies in Annual Inc. 500|5000

Social Networking Software Company Relocates Headquarters to Accommodate Growing Employee Base as Result of 236% Increase in Sales Over Three-Year Period.

September 17, 2013

Higher Logic to Host Third Webinar in Four-Part Social Media Survival Guide Series

Higher Logic' President, Andy Steggles, will lead an upcoming webinar, “The Engagement Games,” as part of the four-part Social Media Survival Guide series.

August 01, 2013

Higher Logic Appoints Hunter Montgomery as Chief Marketing Officer

In new role, Montgomery will oversee marketing efforts for Washington, DC-based company.

July 24, 2013

Higher Logic to Attend, Lead Educational Sessions at 2013 ASAE Annual Meeting & Expo

The "Orange Army" to Set Up in Booth #413 at This Year's Show

February 14, 2013

Higher Logic President and Chief Social Strategist to Host IFA Annual Convention Education Workshop

The Leading Industry Provider of Private Collaboration Software Expands to Franchise Market

February 14, 2013

Higher Logic Announces Connected Community Platform Expansion to Franchises

The Leading Industry Provider of Private Collaboration Software Expands to Franchise Market