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B2B/B2C Communities

Supercharge your CX strategy by turning passive audiences into active, loyal communities. Our engagement platform creates a central hub where customers connect, collaborate, and find value beyond the product—reducing churn, increasing advocacy, and driving long-term growth.

What You Can Do With a Customer Community

Improve customer outcomes

Create a central place where customers can access helpful resources, learn from others, and get help.

Support customers at scale

Reduce ticket volumes and increase efficiency by enabling self-service support.

Grow your brand

Lean on community to uncover advocates, launch new products, host events, and more.

The Right Tools to Power Your Community Strategy

Every community looks a little different. Whether you’re solving for support, engagement, or something in between, Higher Logic gives you the flexibility to build a space that fits.

Higher Logic Vanilla

For brands focused on scalable support and product education.

  • Customer support
  • Product feedback and ideation
  • Customer enablement
  • Integration and technical support

Give customers a structured, forum-style space to ask questions, upvote feedback, share expertise, and find reliable answers.

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Higher Logic Thrive for B2B and B2C communities

Higher Logic Thrive

For brands running ambassador programs, engagement-focused communities, and event-driven initiatives.

  • Communities of practice
  • Networking and interest-based groups
  • Partner and vendor programs
  • Event communications

Drive participation through campaigns, peer connections, and programs designed to deepen engagement and advocacy.

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Not sure which is right for you?

We’ll help you choose the platform that fits your goals and grow from there.