New AI Search Assistant enhancement helps associations centralize trusted knowledge for members.
Arlington, VA — [October 22, 2025]— Higher Logic, the leader in engagement and community software for associations, launched Web Crawler, an innovative enhancement to its AI Search Assistant that enables organizations to bring together content from across their entire digital ecosystem into one seamless search experience.
Expanding the Power of AI Search
With AI Search Assistant, which is built into Higher Logic’s online community platform at no additional cost, organizations have the ability set up an AI-powered chatbot in their community that employs Retrieval-Augmented Generation (RAG) technology to provide conversational responses sourced directly from community discussions, uploaded documents, and official organizational content.
Higher Logic’s Web Crawler extends the AI Search Assistant to index and surface content from both internal and external sources. Associations can integrate authoritative content from their external websites—such as their main website, standards pages, partner sites, or journals—directly into their community’s AI-powered search. This means members can find relevant answers and verified information, all within the trusted community environment they already rely on. Search results clearly display their sources and respect member access permissions when sourcing content from within your community—keeping sensitive content gated while surfacing public resources appropriately.
“While some associations house key resources in their online community, others may have incredible knowledge spread across multiple platforms,” says Aaron Novelle, Senior Product Manager at Higher Logic. “Web Crawler ensures that their most authoritative resources are easy to find and accessible through the community, where members are already engaging with peers and staff. ”
Delivering Value Across the Association Ecosystem
The new feature builds on Higher Logic’s commitment to creating connected, intelligent engagement experiences. With Web Crawler, associations can:
- Unify their knowledge ecosystem — Bringing scattered resources together in one intelligent search interface.
- Build awareness of resources — Search results are source-linked, maintaining credibility and clarity and pointing users to helpful resources.
- Reduce staff workload — When members can self-serve effectively, staff can focus on strategy instead of support tickets.
- Future-proof content discoverability — As AI summaries and voice search continue to evolve, associations provide the ease-of-use that online users come to expect, right within their own ecosystem.
Empowering Associations to Stay Member-First
For existing Higher Logic Community customers, Web Crawler offers an immediate way to unlock more value from their AI Search Assistant—reducing friction, boosting member satisfaction, and showcasing the tangible benefits of membership.
For prospective customers, it’s an opportunity to turn their community into the central hub for all organizational knowledge, ensuring members find accurate, trusted, and timely information every time they search.
About Higher Logic
Higher Logic is revolutionizing engagement. We combine AI with human insight to help organizations build lasting relationships through personalized, intelligent experiences. Our platform connects community, marketing, events, and more—powered by a centralized data warehouse that learns and adapts with every interaction. It’s how we enable smarter, more relevant engagement. Whether helping associations improve retention or enabling businesses to reduce support costs and grow loyalty, our deep expertise and true partnership mindset empower our customers to do more than they ever imagined. Learn more at www.higherlogic.com.
Contact
Julie Kaplan, Chief Marketing Officer
jkaplan@higherlogic.com