Community-Driven Strategies for Expanding Your Customer Success Team
By Ian Pfister
Resource Topic: Customer Success
Community-Driven Customer Success
By Ian Pfister
How to Build Scaled Customer Success
By Ian Pfister
Customer Success is charged with nurturing the relationship with customers that keeps them around. Use…
Supercharge Your Customer Advocacy Program with Community
By Ian Pfister
Learn how to earn and identify customer advocates and how to lead other customers up…
The CSM’s Guide to Better Customer Relationships
By Ian Pfister
This guide is a must-have for Customer Success Professionals! Jeff Breunsbach of Grow Gain Retain…
Customer Preferences: How Community Can Deliver a Simplified Experience
By Ian Pfister
If your current customer facing solution is fragmented, you can bet your bottom dollar its…
The Customer Engagement Playbook
By Ian Pfister
Learn how to align your engagement strategy around the customers’ needs and how to coordinate…
The Silent Customer Problem – How to Get Your Customer Base Talking
By Ian Pfister
Learn why silent customers aren’t necessarily happy customers and how to get those customers talking.
Get Your Customers Engaged with 7 Expert Tactics
By Ian Pfister
Here’s a list of tried-and-true customer engagement tactics used by professionals just like you.
The 10 Most Important Questions You Should Ask Any Customer Community Vendor
By Ian Pfister
Choose the customer community vendor that will support your specific business needs. These questions will…