Transform Your Customer Marketing with Online Community
By Ian Pfister
Build meaningful relationships with customers that translate into greater brand loyalty and upsell opportunities.
Resource Topic: Customer Success
Why Product-Led Growth is a Customer Success Responsibility
By Ian Pfister
Find out why your organization should be implementing a product-led growth strategy, as well as…
4 Ways Community Engagement Strengthens Your CX
By Ian Pfister
Online communities, in the form of discussion boards or online networking sites, have been around…
How to Create a Customer Engagement Scoring Framework
By Ian Pfister
Developing a scoring system helps you understand a prospect’s level of engagement.
Creating a Community Super Users Program
By Ian Pfister
You can harness the support of enthusiastic users and create a community champions program.
What It Takes to Create a Customer-Centric Online Community
By Ian Pfister
Learn why customer-centricity matters and the top mistakes keeping communities from realizing their full potential.
How Connecting Your Customers Online Makes All the Difference
By Ian Pfister
Learn how branded online communities create a many-to-many experience and the benefits of this approach.