AI Governance for Australian Associations: Balancing Innovation, Risk & Member Trust
In this 60-minute expert panel, created specifically for Australian associations, specialists in AI strategy and adoption, association governance and operations, and online community management and moderation explore how AI may already be showing up across your organisation, the governance risks to consider, and how to create simple, human-first guidelines for your team.
Presenters:
Layla Masri: VP, Customer and Product Intelligence, AI Strategy & Adoption, Higher Logic
Kathy Nguyen: Managing Lawyer, Governology & Associations Specialist
Dr. Venessa Paech: Director, Australian Community Managers & Founder, All Things in Moderation
Watch the recording to learn how to:
- Identify where AI may already be used across staff workflows, platforms, communications and member-facing experiences
- Understand governance risks linked to member data, accuracy, bias, transparency, moderation and personalisation
- Create practical AI guardrails without turning governance into a large policy project
- Balance automation with human judgement in high-trust member environments
- Start an internal AI governance conversation with the right people involved
Related Resources
AI Will Change the Role of the Community Manager: A Shift from Doing to Designing
Explore how community managers are shifting from task execution to workflow design, governance, AI guardrails, customer context integration, and measuring...
Read More
Leading AI Adoption Through Change Management
Learn how associations can lead responsible AI adoption through change management, stronger data, staff enablement, governance, and member trust.
Read More
Save Time & Enhance Member Engagement
Learn how the AI features built into our community and marketing platforms can help your association save time while enhancing member engagement.