Event Engagement Platform – Promotion Services:
The Event Engagement Platform – Promotion Services consist of services related the Subscriber’s online event community (the “Event Community”) as set forth below: 1) Event Community implementation services, and 2) launch of an event engagement platform related to the Event Community for a period of ninety (90) days and 3) certain post launch activities. For the avoidance of doubt, the event engagement platform will be available to Subscribers for a period no longer than ninety (90) days following the launch (the “Event Platform 90 Day Access Period”).
Event Engagement Platform – Promotion Services – Points of Contact
Higher Logic:
- Higher Logic Staff: Higher Logic customer experience staff will serve as a primary point of contact through the duration of the Event Community Implementation and on-boarding (the “Higher Logic Customer Experience team” or “HL Staff”). Higher Logic may, at its discretion and upon notice to the Subscriber, reassign or change the Higher Logic staff member at any point throughout the Event Community Implementation.
Subscriber:
- POC: Subscriber will designate a single point of contact to facilitate communication and/or escalations related to all implementation needs during the Event Engagement Platform – Promotion project from Event Community Implementation through the End Date of the Event Platform 90 Day Access Period.
Event Engagement Platform – Promotion Services:
The specific tasks related to the Event Engagement Platform – Promotion Services are set forth below in the Schedule & Milestones section. The Event Engagement Platform – Promotion Services will begin upon Subscriber’s execution of the Order Form which references the “Event Engagement Platform – Promotion Services” and upon Subscriber’s readiness to start the implementation, which the parties agree will be determined by Higher Logic in its sole discretion based on a mutually agreed time and upon Subscriber’s completion of the Event Engagement Platform – Promotion Services – intake form described below (the “Intake Form”). For the avoidance of doubt, the Event Platform 90 Day Access Period will begin on the date of the Launch of the Event Community as described below.
Event Engagement Platform – Promotion Services – Intake Form:
The first step in the Event Community Platform – Promotional Services is Subscriber’s completion of the Intake Form. Subscriber shall submit the necessary information as required on the Intake Form to provision and pre-configure the Event Engagement Platform – Promotional site. The Intake Form will require information related to design implementation, event track and session information, site and organization naming convention, and other required fields as deemed necessary by Higher Logic. For the avoidance of doubt, if the Intake Form is incomplete and/or is deemed to provide insufficient or inadequate information, Higher Logic, may in its sole discretion, terminate the Agreement and the Order Form immediately upon notice to the Subscriber.
Event Engagement Platform – Promotion Services – Schedule and Milestones:
Project Phase |
Project Milestone |
Estimated Timeframe/Medium |
Initialization of Project |
Execution of Order Form referencing Event Engagement Platform – Promotion Services |
Date of Execution of Order Form |
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Subscriber completes Intake Form |
Subscriber provides within 3 business days from Execution of the Order Form |
Intake Form Acceptance
(If accepted by Higher Logic in its sole discretion based upon required information provided by Subscriber) |
Higher Logic’s Acceptance of Intake Form.
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If the Intake Form is accepted by Higher Logic, Higher Logic to contact Subscriber with 5 business days to provide implementation scheduling |
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Subscriber Admin access granted to site |
To be completed as defined in implementation scheduling |
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Learning – Guided Implementation – on demand and/or cohort events |
Subscriber completes cohort-based learning and/or on-demand recorded training as defined in the Intake Form
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Content Build & Configuration |
Time in which content is loaded for initialization of the Event Community as defined by the Intake Form |
For the avoidance of doubt, Subscriber’s Event Community configuration and required admin training must be completed in order for Higher Logic to provide the following launch and post-launch services. The date that the Event Community Implementation is complete is referred to below as the “Launch Date” and the Launch Date marks the start date of the Event Platform 90 Day Access Period.
Project Phase |
Project Milestone |
Estimated Timeframe/Medium |
Launch Date: Launch Event Community – (This date marks the Start Date of the Event Platform 90 Day Access Period) |
Upload and/or sync of “registrants” – TEST Step |
Subscriber has prepared to load or define a sample of named registrations as test phase.
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Speaker – Onboarding
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Subscriber conducts speaker training as defined in the Intake Form |
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Content Load – Validation |
Subscriber finalizes and applies full session definition, track builds, event creation, & recorded content elements as defined in the Intake Form
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Upload and/or Sync of “registrants” |
Final Load/ definition – and/or incremental load by Subscriber as defined in the Intake Form |
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Event Launch |
Subscriber Launch Notification to Users as defined in the Intake Form |
Post Launch Event Community |
End of Event activities |
Community discussion, upload of additional resources, etc. |
End Date of the Event Platform 90 Day Access Period |
Conclusion: Higher Logic terminates Subscriber’s access to the site |
Conclusion: no later than 90 (calendar) days after Launch Date (or earlier as mutually agreed and by the Subscriber in the Intake Form). |
Event Community Platform – Promotion Services – Subscriber Delays:
Higher Logic reserves the right to reassign resources, reschedule and/or re-prioritize the Event Engagement Platform – Promotion or any milestone related to the Event Engagement Platform – Promotion Services in the event that Subscriber is not responsive and/or in the event that the Subscriber requests a delay of the Event Engagement Platform – Promotion Services. For the avoidance of doubt, any delay in Event Community Implementation may, as set forth above, delay the Event Engagement Platform – Promotion Services and thus impact the predefined Launch date and may impact the availability or resources & the solution outside of the planned window.
Event Engagement Platform – Promotion Services – Assumptions:
- Training will be provided in support of the implementation on-demand and/or setup as a cohort model in which the Subscriber can attend working session with other parties.
- All content build and load related to scheduled sessions and recorded content is conducted by the Subscriber.
- All timelines and schedule considerations for the delivery, “launch” can be impacted by Subscriber ability to complete defined task and/or Higher Logic capacity restraints within a given time window.
- For the scheduling of launch, Higher Logic will make an effort to provide a working window in which the Subscriber’s request date can be achieved, provided that implementation timing and content build are weighed to help facilitate a successful event.
- All Content including that of scheduled and/ or recorded events assume the subscriber has tools, Webex, Zoom for example.
- Higher Logic will not Support in-line streaming services within the platform, including tools such as Webex, Zoom, or any 3rd Party services. The services (links) to services can be attached or linked from the Higher Logic event community.
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If you are not tracking registrations and attendees in your database of record, you must import them in your database of record in order for them to have access to Higher Logic
- All registration information & list for upload are managed by the Subscriber, event registration is part of this defined promotional package.
- All Subscriber Data, including content and /or conversation content the Subscriber wishes to retain must be copied / downloaded by Subscriber prior to the End Date of the Event Platform 90 Day Access Period.
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Any changes required to existing integrations may incur a task order and may extend the timeline for delivery for this offering
- The Event Platform 90 Day Access Period is defined as set forth above as the “Launch Date” in which the intended “registrants” are sent invites / URL / access information. That “Launch Date” constitutes the start of the Event Platform 90 Day Access Period unless others specified by Higher Logic in the implementation phase.
- Personalization of Event Community provides for limited site design & configuration options to help facilitate timely exaction of the project. Personalization is limited to color and selected imagery, screen objects, as defined in the checklist. All content related to imagery is assumed to be properly licensed by the Subscriber.
- Services considered out-of-scope for the Event Engagement Platform – Promotion Services include but are not limited to the following:
- Design or execution of an Event Community engagement content calendar for any communities on the platform
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In order to qualify, you must be tracking all event registrants and attendees, sponsors, vendors, and any other user type who requires access to the event engagement site in your database of record
- Community moderation
- Automation rule customization, design, or configuration, including but not limited to emails, ribbons/badges, security group
- System messages design or configuration
- Community Terms and Conditions design or configuration
- Management of the event community launch, including but not limited to seed content, beta-testing, community welcome messages, automation rule customization and configuration for emails and ribbons/badges
- Collection, creation, or management of presentations or resources for events or conferences.
- Execution of changes to the moderation settings for communities.
- Promotion of an event or conference in external channels (ex: newsletter, social media outreach), including any content creation about the online community, the development of presentations about the community to feature at an event or conference
- Design, management, or configuration of Ads on Higher Logic’s community platform, including ads in digests, discussion posts, or the site.
- Managing the manual subscription of Users to email digests.
- Custom design or creation of User Onboarding resources, including but not limited to New User Getting Started videos or guides
- Custom design of automation rule ribbons or badges.
- Content User support, including but not limited to phone, video, or screen-sharing support.
- Migration of Data or Content
- Delivery or design of Custom Trainings for staff members or content users.
- Management, end-user support, administration and facilitation of any and all applicable add-on modules, including but not limited to Microsites, Volunteer Manager, Mentor Match, Nested Communities, Group Manager, Events Manager, Workspace, Marketing Automation, Email Marketing, et cetera, except when outlined within the Agreement’s Scope of Services, or outlined within a separate Services agreement.
- Participation in internal meetings with the Subscriber’s organization outside of the designated virtual meetings for the purpose of managing the Event Community, including but not limited to Subscriber’s staff meetings or board meetings.
- Graphic design, site redesigns, ad creation, web design, email design, carousel updates, webpage layouts, widget configuration, site navigation, UX, or other major visual updates to your Higher Logic platform, unless set forth in a separate Services agreement.
- Marketing material creation, including Newsletter emails, graphic design, social media posts, one-pagers, infographics, or PDF’s for the purpose of promoting the community, including the use of 3rd party tools (ex: Mailchimp, Venngage).
- Conducting original research studies, including but not limited to the creation of Subscriber white papers or the production of original research reports.
- Custom software development requests, platform enhancements or add-on functionality (ex: Javascript).
- Selection, coordination and contracting with third-party vendors.
- Management or use of the organization’s AMS/CRM.
- Custom metrics or key performance indicator dashboard creation, custom reporting, custom data visualization (ex: infographic), or the management of third-party analytics tools (ex: Google Analytics, Google Tag Manager, Adobe Tag Manager).
- Custom creation of videos, including marketing videos, screencasts, recordings of site demos, or delivery of webinars.
- Custom creation of Subscriber-specific support manuals (ex: Playbooks, Handbooks, Toolkits, Guides) with operating procedures on Higher Logic features or functionality.
- The facilitation of user interviews or user focus groups.
- Support ticket submissions are exclusively through the email address supportevent@HigherLogic.com. Subscribers on HUG can view their tickets in the online support portal. There are no SLAs or promise of escalation if requested.
- Website page content migration
- Product changes/ enhancements
- Changes to the integration after implementation (adding demographics, changing SSO, modifying security groups).
- Hiding, archiving, or deleting communities that the POC determines to be no longer relevant to the organization.
- Creating or modifying community types
- Design, maintenance, and execution on a tagging taxonomy to organize resources, including the application of tags to any resources and discussion posts.
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