Services Description – Higher Logic Thrive Jobs (Powered by Web Scribble)

Higher Logic and Web Scribble will provide the following services subject to Subscriber’s execution of the Web Scribble Solutions, Inc. Standard Subscriber Service Agreement.

Introduction

This Services Description (the “Services Description”) sets forth certain strategic services provided by Higher Logic with respect to Higher Logic Thrive Jobs (Powered by Web Scribble) referenced on the Order Form (referred to below as “HL Thrive Jobs”). The Order Form and Services Description are subject to and governed by the Master Subscription Agreement between the parties referenced in the Subscriber’s Order Form (the “Master Subscription Agreement”). Defined terms shall have the meaning accorded to such terms in the Master Subscription Agreement unless otherwise set forth herein.

By executing the Order Form to which this Services Description is attached, Subscriber hereby expressly agrees to all terms and conditions of the Order Form, this Services Description, and the Master Subscription Agreement.  In the event of any conflicts in terms among the Order Form, this Services Description and the Master Subscription Agreement, the terms of the Master Subscription Agreement shall prevail.

For the avoidance of doubt, Higher Logic Thrive Jobs Package will begin upon Subscriber’s execution of the Order Form which references “HL Thrive Jobs” and upon Subscriber’s confirmation of readiness to start the HL Thrive Jobs Package. Higher Logic will provide Subscriber with a Higher Logic Platform Advisor to deliver stated services.

Scope of Services

The Higher Logic Thrive Jobs team will consist of the Higher Logic Onboarding Manager and Web Scribble Project Manager. The HL Thrive Jobs team will engage with the subscriber’s POC and stakeholders to set up, integrate and configure the HL Thrive Jobs board with the subscribers Higher Logic Thrive Community.

Higher Logic will own the engagement with the subscriber and be responsible for ensuring that the HL Thrive Jobs team meets all defined, in scope deliverables for the subscriber. The Web Scribble Project Manager will engage with the subscribers POC to facilitate the set up and successful launch of the HL Thrive Jobs board.

The defined deliverables for a successful HL Thrive Jobs launch are:

• Profile Integration: The Subscriber’s HL Thrive Jobs board will share basic jobseeker data across their community and jobseeker profiles. HL Thrive Jobs team will assist subscriber in setting up and connecting the profile fields.
• AMS or Community SSO: The Subscriber’s HL Thrive Jobs board will be accessible via Single Sign On when the Subscriber’s current SSO provider has an existing, supported integration or when the subscriber chooses to use Higher Logic’s Identity Server for access.
• Jobs board configuration: The subscriber will work with Web Scribble PM to set up and connect their HL Thrive Jobs board.
• Onboarding and Training Support: The Higher Logic Thrive Jobs team will facilitate the onboarding project and provide training support to the Subscriber POC and stakeholders.

The following is an example timeline for the Thrive Jobs onboarding project:

Higher Logic will engage the Web Scribble team to provide the subscriber services and facilitate the set up and launch of the HL Thrive Jobs site. The subscriber and Web Scribble will follow the example project plan below.

APPENDIX

Engagement Roles & Responsibilities

The following roles and responsibilities required for this project for both the Subscriber and Higher Logic are outlined below.

Higher Logic Team

Higher Logic will provide people resources to support the HL Thrive Jobs implementation. The resources assigned to the roles described in the table below will provide the services and deliverables outline in the services description.

Higher Logic may, at its discretion and upon reasonable notification to the Subscriber, reassign individuals in any of the roles listed above. Onboarding managers are assigned based on type of service and need. 

Subscriber Team

The Subscriber will provide people resources as listed below to deliver required inputs. In the event of a change to a key resource, the Subscriber will provide Higher Logic with reasonable notification to ensure a resource transition occurs. The Subscriber and Higher Logic may supplement the resources and roles as necessary to ensure project completion.

Subscriber’s Responsibilities

HL Thrive Jobs

• The POC will facilitate approval of configuration and content for their Community’s HL Thrive Jobs board.
• The Subscriber will follow best practices to manage the promotion of their HL Thrive Jobs board to ensure the posting of new Jobs for their Membership.
• The Subscriber will engage with their organization’s membership and potential industry employers to generate new career content and job postings.

Assumptions

• Services are provided jointly by Higher Logic and Web Scribble, as part of an agreement to provide the HL Thrive Jobs package to the subscriber. The joint services team is referred to as “HL Thrive Jobs team” below.
• All services will be performed by HL Thrive Jobs team remotely. Subscriber acknowledges that Higher Logic may provide HL Thrive Jobs from any of Higher Logic’s locations of operation.
• Subscriber will proof all communications in languages other than English.
• Subscriber will provide HL Thrive Jobs team with no fewer than two (2) business days’ notice for any scheduled meetings.
• Any travel, meals, and accommodation expenses for onsite visits, if any (ex: Strategic Planning Workshop), will be paid by the Subscriber. HL Thrive Jobs team will work with Subscriber to ensure flights and hotels are booked with Subscriber’s preferred providers (where applicable) and within reasonable rates.
• Services will be performed from Monday through Friday during HL Thrive Jobs team regular business hours at the location where the Services are performed. Alternative arrangements must be mutually agreed upon, in writing, by both the subscriber and HL Thrive Jobs team.
• HL Thrive Jobs team will not communicate with Subscriber points of contact via the Subscriber’s internal intranet or chat (ex: Slack, Skype).
• The Subscriber is expected to enroll and consume Higher Logic’s on-demand training resources to adequately onboard. Subscriber may in its sole discretion register for additional training, including but not limited to: live public training, distance learning training, webinars, on-demand learning, learning paths, custom private on-site training available at Higher Logic’s then current rates.
• Higher Logic reserves the right to reassign resources, reschedule and/or re-prioritize the HL Thrive Jobs or any milestone related to the HL Thrive Jobs in the event that Subscriber is not responsive and/or in the event that the Subscriber requests a delay of the HL Thrive Jobs.

Out of Scope Services

The parties acknowledge and agree that the tasks and activities listed below are, without limitation, outside the scope of the HL Thrive Jobs and are not provided by Higher Logic as part of the HL Thrive Jobs. If Subscriber requests an out-of-scope service, whether included on this list or otherwise determined by Higher Logic to be out-of-scope (a “Change Request”), Higher Logic will consider such a request and may, at its sole discretion, provide such additional services under a time and materials (T&M) fee of $200 per hour. If requested, Higher Logic will prepare a cost estimate and timeline for the additional services and, upon Subscriber’s execution of an order form detailing the Change Request Services, will commence work. Higher Logic reserves the right to decline any change request.

Services considered out of scope for HL Thrive Jobs include but are not limited to the following:

Technical

• Website page, data and/or content migration
• Custom software development requests, platform enhancements or add-on functionality (ex: Javascript)
• Management or use of the organization’s AMS/CRM
• Product changes/ enhancements
• Custom integration changes (e.g. adding new fields, SSO customizations, other custom development)

Community Management

• Creation and ongoing management of a content calendar, engagement tactics, and moderation for subscriber’s communities.
• Management of events and all related content creation, including but not limited to:
  • Presentations or resources for events or conferences
  • Event promotion
  • Coordination, management, or facilitation of any online community meet-ups at an event or conference
  • Management of an event of conference community.
• Marketing material creation, including newsletter emails, graphic design, social media posts, one-pagers, infographics, or PDF’s for the purpose of promoting the community, including the use of 3rd party tools (ex: Mailchimp, Venngage)
• Maintenance and execution on a tagging taxonomy to organize resources, including the application of tags to any resources and discussion posts
• Custom metrics or key performance indicator dashboard creation, custom reporting, custom data visualization (ex: infographic), or the management of third-party analytics tools (ex: Google Analytics, Google Tag Manager, Adobe Tag Manager)
• Custom creation of videos, including marketing videos, screencasts, recordings of site demos, or delivery of webinars
• Custom creation of Subscriber-specific support manuals (ex: Playbooks, Handbooks, Toolkits, Guides) with operating procedures on Higher Logic features or functionality.

Design

• Graphic design, site redesigns, ad creation, web design, email design or other major visual updates to your Higher Logic platform, unless outlined within the Agreement’s Scope of Services, or outlined within a separate Services agreement.

Other

• Participation in internal meetings with the Subscriber’s organization outside of the designated virtual meetings including but not limited to Subscriber’s staff meetings or board meetings)
• Business dealings, negotiations or material creation for the Subscriber’s internal department, investor, or vendor meetings (ex: board meetings)
• Selection, coordination, and contracting with third-party vendors