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2023 Association Email Benchmark Report is Available Now

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Our powerful online community software brings together organizations and people, making real conversations happen.

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You make the connections.

Higher Logic connects people, knowledge and ideas. That means meeting your customers, members and employees at every stage of their journey to drive impact across key moments.

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Impact

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  • Shape America Logo

    A Real-Time Download of Member Needs

    The Society of Health and Physical Educators (SHAPE) America’s Higher Logic Thrive Platform spurs engagement, knowledge sharing and membership renewals

    Results:

    SHAPE America rejuvenates its online community to connect over 200,000 health and PE professionals

    The flexibility of Higher Logic Thrive enhances SHAPE America's member engagement efforts

    Community emails achieve 40% open rate, strengthening member connections and communication

    There aren't many things specifically tailored for associations but Higher Logic Thrive is really a full-service association tool. We used to have separate tools. Getting to where it's a one-stop-shop — like Higher Logic Thrive offers — and working within that one platform that has everything is so much better and easier for us.

    Joey Martelli

    Advocacy & Public Affairs Manager, SHAPE America

  • ACHP Logo

    ACHP Enhances Member Experience and Efficiency with Higher Logic Thrive Platform

    The Alliance of Community Health Plans (ACHP) leverages Higher Logic Thrive Platform for streamlined operations and deeper engagement, resulting in a 27% surge in new member logins.

    Results:

    ACHP boosts member engagement by 27% with Higher Logic Thrive

    Streamlined processes save staff time and enhance internal efficiency

    Personalized member hubs foster deeper connections and knowledge sharing

    Higher Logic Thrive has helped us reduce clicks for our members and make it easy for them to get to the sections of our community they care about.

    Molly Hauber

    Manager of Membership, ACHP

  • Bitdefender Logo

    Bitdefender Increased Traffic and Customer Engagement and Experience

    Bitdefender course-corrected a disengaged community and scaled exponentially with Higher Logic Vanilla. New users increased by 78%, activity increased by 121%, and average support response time decreased from 12+ hours to two.

    Results:

    78% increase in users

    121% increase in engagement

    Average support response time decreased from 12+ hours to two

    The truly amazing thing is that our results were achieved with a team of only two admins and a handful of moderators, none of whom had previous experience in community management.

    Alexandru Leucea

    Community Manager

  • F-Secure Logo

    Securing a Better Customer Experience for F-Secure with Community

    F-Secure was in a position to reshape their investment into community – providing the customer with necessary wins across the customer journey and reviving their customer community.

    Results:

    20% increase in call deflection savings

    47% of customers intend to purchase because of community

    The amount of money that we make from the community pays for much more than just the platform; by measuring revenue contribution alone we are able to pay off the platform.

    Anna Blomstedt

    Senior Manager of Self-Service & Digital CX

We’re People People

Since 2007, we’ve been leading the industry in building community and engagement solutions.

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