Engage at every touchpoint
Communities Keep Users Coming Back
Engaged communities are a powerful channel for continuous, meaningful interactions with and between you and your customers, members, or employees, creating vibrant discussions and lasting relationships.
From their initial discovery of your community in search, to a discussion with another community member about best practices, to advocating for a program or product to a potential new user, communities accomplish multiple, complex use cases, from improving customer satisfaction to strengthening member loyalty.
Learn about our community solution
Communities accelerate your growth
Ongoing engagement in your community creates valuable, loyal members or customers. With a community, create a space for your users to interact – and generate business intelligence that leads to programs and products they actually want. According to the Community Roundtable, 61% of organizations with community initiatives were able to increase customer retention.
Increase Loyalty and Satisfaction
Communities bring your people together, building relationships that stick – both with you and between them. After creating their new community, the Educational Theatre Association increased their organic search ranking by 900%.
Unlock the knowledge of the group, generating rich data that accelerates your growth, leading to programs and products your users want. PPAI said, “Now we can target our messages to different groups. We see what our members are talking about in real-time and can develop products and services that help them.”
Bring your existing advocates into daily contact with your users so they can regularly champion you, getting more users involved, up to speed, and organically exposed to your offerings.
Grow at Scale
With answers to almost every question they have, a community makes onboarding and growing new users easy. Code42 said, “When customers can get valuable answers with self-service, that’s a huge win for them and for us.”
See how other organizations have used communities to
build, retain, and grow
build, retain, and grow
ASAE’s Revenue-Generating Community is Their Member Town Hall
The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact.
- 5x member-generated revenue from users with just one community activity/month
Dynamic Communities Grows Revenue and SEO Presence
Dynamic Communities has seen 33% year-over-year attendance growth at its annual user group conference. Plus, open discussions have boosted organic site visits: 1,139% across all the user groups, without investment in SEO.
EdTA’s Community Creates a Better Member Experience
The Educational Theatre Association’s community is open to its members and anyone who wants to join or visit. Doing this has not only created a buzzing, invaluable environment for educators, but boosted their organic search...
MTI Harnessed Online Community to Digitally Transform
Before the Metal Treating Institute adopted an online community, it was short on staff, it didn’t have an AMS, and its revenue was decreasing. But they turned the corner.
- 50% decrease in transactional requests
- 2.6K% revenue growth in 13 years
- 97% member retention rate
Jama Software Reduced Their Support Tickets by 28%
Jama Case Study
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter