Community

Ongoing, meaningful interaction with your customers, members, and employees is the foundation for your shared success. Engage your entire audience across every stage of their journey with our powerful online community solution, built for you and aligned to your goals 

Online Community Engagement

Creating a vibrant community that delivers on business goals takes more than forum software or social media tools. Our robust community solution is designed to keep your users coming back. They can find support, best practices, peer-to-peer connections, resources, events, and networking, all in one destination 

  • CONNECT
  • PERSONALIZE
  • ADVOCATE
  • EVENTS
  • LEARN
  • INTEGRATE
  • Foster collaboration and engagement between you and your customers, users, or members in a dedicated, branded, virtual space.
  • Get a 360-degree view of how your community members interactwhether they’re posting answers, sharing content, or giving product feedback.
  • Deliver a tailored experience for each community member through microsites, robust nesting structures, and targeted messages.
  • Use rules-based automation and built-in best practices to tailor content to users based on their community activities.
  • Create a space for your community members to become a reference or mentor, designate themselves as a subject-matter expert, or provide feedback.
  • Make it easy for power users to connect with new community members, and for you to find brand advocates when you need them. 
event community
  • Create and manage your in-person or virtual events in a dedicated space complete with event branding
    and customizable design.
  • Integrate registration and payment information with your CRM for consistent tracking.
  • Build and leverage an online network
    of industry leaders, speakers,
    and subject matter experts for
    customers to connect with before,
    during, and after the event.
  • Host Q&As, post a library of resources, and keep the conversation going in your online event community.
  • Create dedicated learning paths for specific product lines, industries, or use cases.
  • Integrate with your existing LMS to track students’ data and recommend further resources.
  • Display webinars,
    recordings, resources, and more for
    various certifications.
  • Keep students on
    track and showcase success with
    badges and rewards on their
    community profiles.
  • Leverage your customer data no matter where it lives by integrating your community with your existing CRM, support, AMS, and LMS tools.

“The community allows like-minded members to take the idea of peer learning and problem-solving to a new level and lets them connect to people in ways that are meaningful to them.” 

Laura Lee Charles Senior Manager, Interise

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