Community

Ongoing, meaningful interaction with your customers, members, and employees is the foundation for your shared success. Engage your entire audience across every stage of their journey with our powerful online community solution, built for you and aligned to your goals.  

Online Community Engagement

Creating a vibrant community that delivers on business goals takes more than forum software or social media tools. Our robust community solution is designed to keep your users coming back. They can find support, best practices, peer-to-peer connections, resources, events, and networking, all in one destination.  

  • CONNECT
  • PERSONALIZE
  • ADVOCATE
  • EVENTS
  • LEARN
  • INTEGRATE
  • Foster collaboration and engagement between you and your customers, users, or members in a dedicated, branded, virtual space.
  • Get a 360-degree view of how your community members interact—whether they’re posting answers, sharing content, or giving product feedback.
  • Deliver a tailored experience for each community member through microsites, robust nesting structures, and targeted messages.
  • Use rules-based automation and built-in best practices to tailor content to users based on their community activities.
  • Create a space for your community members to become a reference or mentor, designate themselves as a subject-matter expert, or provide feedback.
  • Make it easy for power users to connect with new community members, and for you to find brand advocates when you need them. 
  • Create and manage your in-person or virtual events in a dedicated space complete with event branding
    and customizable design.
  • Integrate registration and payment information with your CRM for consistent tracking.
  • Build and leverage an online network
    of industry leaders, speakers,
    and subject matter experts for
    customers to connect with before,
    during, and after the event.
  • Host Q&As, post a library of resources, and keep the conversation going in your online event community.
  • Create dedicated learning paths for specific product lines, industries, or use cases.
  • Integrate with your existing LMS to track students’ data and recommend further resources.
  • Display webinars,
    recordings, resources, and more for
    various certifications.
  • Keep students on
    track and showcase success with
    badges and rewards on their
    community profiles.
  • Leverage your customer data no matter where it lives by integrating your community with your existing CRM, support, AMS, and LMS tools.

Online Community Engagement

Creating a vibrant community that delivers on business goals takes more than forum software or social media tools. Our robust community solution is designed to keep your users coming back. They can find support, best practices, peer-to-peer connections, resources, events, and networking, all in one destination.  

CONNECT
  • Foster collaboration and engagement between you and your customers, users, or members in a dedicated, branded, virtual space.
  • Get a 360-degree view of how your community members interact—whether they’re posting answers, sharing content, or giving product feedback.
PERSONALIZE
  • Deliver a tailored experience for each community member through microsites, robust nesting structures, and targeted messages.
  • Use rules-based automation and built-in best practices to tailor content to users based on their community activities.
ADVOCATE
  • Create a space for your community members to become a reference or mentor, designate themselves as a subject-matter expert, or provide feedback.
  • Make it easy for power users to connect with new community members, and for you to find brand advocates when you need them. 
EVENTS
  • Create and manage your in-person or virtual events in a dedicated space complete with event branding
    and customizable design.
  • Integrate registration and payment information with your CRM for consistent tracking.
  • Build and leverage an online network
    of industry leaders, speakers,
    and subject matter experts for
    customers to connect with before,
    during, and after the event.
  • Host Q&As, post a library of resources, and keep the conversation going in your online event community.
LEARN
  • Create dedicated learning paths for specific product lines, industries, or use cases.
  • Integrate with your existing LMS to track students’ data and recommend further resources.
  • Display webinars,
    recordings, resources, and more for
    various certifications.
  • Keep students on
    track and showcase success with
    badges and rewards on their
    community profiles.
INTEGRATE
  • Leverage your customer data no matter where it lives by integrating your community with your existing CRM, support, AMS, and LMS tools.
Purpose-built solutions to fit your needs

Explore Our Community for Customers Products

Community
Essentials

Community Essentials drives engagement using built-in best practices. Get started quickly with key processes and features ready on day one.

Community
Plus

Your community has the room it needs to grow successfully, and you still have those built-in best practices and key processes.

Community
Enterprise

With the full power of the Engagement Platform, Community Enterprise provides the tools and features that enable your community to come to life as you imagine it.

Higher Logic is G2’s Leader in Online Community Management Software

Thanks to our customers’ reviews, we’re leading the community category for the 8th consecutive quarter. Download the G2 Spring 2021 Grid® Report to see what makes us the leader.

See the REPORT
Community

Explore Community
Add-ons

Frameworks

Achieve higher levels of engagement with your community members through a purpose-built community structure.

Event Engagement

Keep your attendees connected before, during, and after your live or in-person event.

Participation

Promote deeper connections with and between your members in a space designed to foster collaboration.

Involvement

Reduce the burden on your team by empowering your super users to advocate on your behalf and mentor newer customers.

Learning

Make your community the first place your customers or members go for growth and development resources. 

Events+

Manage your virtual and in-person events directly from your online community.

See Our Engagement Platform in Action 

Check out successful community programs we’ve launched, from large, enterprise programs to small, nuanced communities.  

Jama Software Reduced Their Support Tickets by 28%

Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”  

  • 28% decrease in support ticket volume   
  • 73% of staff solve inquiries with help from community  
  • 700+ discussion posts and 14,000+ sessions per quarter  
Learn more

ASAE’s Revenue-Generating Community is Their Member Town Hall

The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact. 

  • 5x member-generated revenue from users with just one community activity/month 
Learn more

Zenoss Community Helps Create Customers for Life

Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.

  • 5-10% increase in webinar attendance 
  • 1400% increase in community membership 
Learn more

AAAE Used Communications to Increase Revenue and Retention

The American Association of Airport Executives has improved member outreach through new digital, automated processes, seeing key results in non-dues revenue and member renewals.

  • $73K generated in registration fees
  • 93% campaign renewal rate
Learn more

How Imperva Uses Community as a Catalyst for Customer Engagement

Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.

  • In just six months, total login averages increased 40% and unique contact logins increased 25%
  • 20+ live organic webinars with a total of 1100+ customers and partners attending
Learn more

Why Community?

An engaged community is a powerful channel for continuous, meaningful interactions that build loyalty and create growth.

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Implementation Services

Helping You Start Strong

Our implementation team has launched thousands of successful communities for organizations of all sizes. We’ll partner with you to build a strong foundation from the outset to ensure the long-term success of your online community. 

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Ongoing Strategic Services

Supporting You Every Step of the Way

Leverage the knowledge of one of the largest and most experienced community management teams in the industry. We’ll help you set and exceed goals tailored to your organization’s desired outcome.

See Options
Integrations

Use All Your Data to Power Personalization

Leverage existing data through integrations with over 40 of the leading Customer Relationship Management and Association Management Software systems. 

Learn More

“The community allows like-minded members to take the idea of peer learning and problem-solving to a new level and lets them connect to people in ways that are meaningful to them.” 

Laura Lee Charles Senior Manager, Interise

Get your DEMO

Tell us about the challenges you’re facing and the goals you’d like to achieve. We’ll walk through how a Higher Logic community can work for you. 

Request a DEMO