B2B Customer Communities
Using community, B2B companies can provide teams and customers with the knowledge and tools needed to be successful.
Improve Retention
Use community to engage your customers, grow loyalty and provide self-service resources that drive better outcomes.
Scale Customer Support
Reduce ticket volumes, deflect support requests, and increase efficiency with searchable answers in your community.
Grow Your Brand
Nurture customer relationships and increase brand awareness with the help of community-sourced advocates, content, and referrals.
Gather Product Feedback
Collect feedback on your roadmap, allow members to vote on features, and send it directly to your product management tool.
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Self-Service Tools
Self-Service Tools
Use community to enable peer-to-peer support and host helpful resources so customers can get the answers they need without submitting a ticket.
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Analytics
Analytics
Gain insight into engagement trends to identify your super users and advocates, inform your content strategy, and better engage your customers.
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Integrations
Integrations
Integrate community with the other tools in your tech stack, like your CRM, marketing automation tool, customer success platform, and support / ticketing software to better understand and serve your customer base.
Learn How TeamViewer Achieved a 75% Decrease in Time to Answer
TeamViewer lightened their support team’s heavy ticket load by migrating to Higher Logic Vanilla.
Results:
- 75% Reduction in Time to Answer
- 96% Faster Answer Acceptance
- A large number of people coming to the community for a resolution evolved into paying customers.
- Multi-language community: Japanese, Chinese, German, Spanish and French.
B2B Community Success Stories
Smartsheet’s Community Increased Member Engagement & Cost Effectiveness
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Securing a Better Customer Experience for F-Secure with Community
F-Secure was in a position to reshape their investment into community – providing the customer with necessary wins across the...
Read MoreB2B Frequently Asked Questions
Learn more about our features and why you should choose us.
