Peer-to-peer support communities can deflect tickets from your support channels resulting in significant savings. But an engaged community delivers much more, it can increase loyalty and provide you with deep insights into customer needs and pains.
Let customers ask and answer questions. Highlight the best answer and reward contributors with reputation points and badges.
Your community acts like a dynamic knowledge base with SEO optimization that ensures user-generated content ranks high in search engines.
When customers share best practices, they get more value for their money and develop a social connections with other customers.
Tap into ongoing feedback to understand what truly delights your customers and pinpoint their biggest pain points.
Maximize the power of your support community with our Zendesk integration. Enhance your community with AI-powered sentiment analysis, end-user ticket creation, content conversion to Zendesk Knowledge Base articles, two-way communication, and a customizable AI assistant for streamlined support and collaboration.
Automatic Ticket Creation
Federated Search
Sentiment Analysis
Convert Posts to Zendesk Knowledge Base Articles
Enhance support with organized articles, advanced search, rich content, analytics, and multiple knowledge bases.
Surface external content from platforms like Zendesk Guide and Skilljar, providing more comprehensive search results and quicker answers.
Drive interaction and knowledge sharing with Q&A functionality. Users can upvote valuable responses and mark accepted answers.
Encourage community participation and peer-based learning with gamification features like points, leaderboards, and badges.
Online communities help reduce support tickets by enabling customers to find answers through self-service knowledge bases, peer-to-peer support, and highlighted best answers, while features like Q&A, gamification, and integrations (such as with Zendesk) further encourage users to resolve issues within the community instead of submitting tickets.
A knowledge base provides organized, searchable articles for self-service support, while a support community enables customers to connect, ask and answer questions, share best practices, and gather peer-driven insights. An online community essentially creates a dynamic knowledge base fueled by real-time engagement and collective expertise.
Higher Logic Vanilla integrates with Zendesk and other help desk platforms, enabling features like automatic ticket creation, federated search, content conversion to Zendesk Knowledge Base articles, to streamline support and improve the customer experience.
An online community improves first contact resolution by enabling customers to quickly find answers through searchable Q&A, peer-to-peer support, and highlighted best responses. Community features like advanced search, knowledge bases, and integrations in Higher Logic Vanilla ensure users get accurate solutions without escalating tickets.
AI features in communities powered by Higher Logic Vanilla include sentiment analysis, automatic ticket creation, federated search across multiple platforms, content conversion to knowledge base articles, and customizable AI assistants for streamlined support and collaboration
Find out why we’re the best community platform on the market.