Higher Logic Blog
8 min read
Tags: Engagement, Marketing & Communications
Member Engagement Scoring: Using Your Data To Measure and Drive Engagement
Member engagement scoring helps you see how engaged your members are, based on their digital behaviors, from your website to email marketing to community.
Tags: B2B, B2C, Community Strategy
Is Your Community Losing Members? How to Perform a Churn Analysis
Discover the hidden patterns behind member churn and learn how a targeted analysis can help you retain your most valuable members and strengthen community health.
8 min read
Tags: Engagement, Member Data
Turn Your Member Data Into Action
Turn your member data into actions! Learn how to create a data-driven campaign to improve member engagement and organizational outcomes.
4 min read
Tags: AI, Community Strategy
Harnessing the Power of Human Community and AI with watsonx
Higher Logic collaborated with IBM to embed watsonx into our platform, giving online communities like IBM TechXchange on-demand answers.
Tags: B2B, B2C, Community Strategy
Crafting the Narrative: 3 Tips for Articulating the Value of Your Community
Learn how to show the value of your community by collecting the right data, aligning metrics with business goals, and leveraging analytics support.
Tags: B2B, B2C, Community Strategy
How to Benchmark Your Online Community Against Itself
Discover why the best way to measure your community’s success is by benchmarking against your own growth. Learn how to assess your community’s progress through lifecycle stages and focus on continuous improvement.
Tags: B2B, B2C, Community Strategy, Support Deflection
Should You Measure NPS in a Support Community?
If your goal is to understand how effective your online community is at solving customer problems, NPS alone won't cut it. Here's what to measure instead.
Tags: B2B, B2C, Community Strategy
How to Build a Super Fan Program for Your Community
Learn the five steps to creating a super fan program for your community. Gain strategies to identify, engage, and reward your most passionate users.
4 Ways Community Helps Reduce Churn Rate
Discover four ways an online community can help identify customer satisfaction issues and provide strategies to reduce churn.
Higher Logic Thrive is purpose-built for associations.
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