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Listening to the Voice of the Member: Association Data & Insights with Stephanie Kusibab

Tags: Podcast

Listening to the Voice of the Member: Association Data & Insights with Stephanie Kusibab

Our guest on this episode is Stephanie Kusibab, CEO and chief strategist for Essentiam. Stephanie shares insights from her extensive work with associations and nonprofits on everything from futures and foresight work to organizational strategy and innovation. 

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Tags: Webinar

The Awareness Gap​: Why Prospective Members Can’t Find You​

Learn how outdated systems, fragmented technology, and governance inertia create financial strain, limit staff capacity, and weaken member and community engagement.

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Tags: Webinar

Rethinking Customer Success + Community for the AI-Native Org

Explore how AI-native orgs are reshaping the relationship between CS and community teams, from workflows and structure to the signals that drive retention and growth.

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How AI Is Changing the Way Community Teams Work

Tags: Webinar

How AI Is Changing the Way Community Teams Work: An Introduction to MCP

Learn how MCP connects AI tools to community data to answer questions, take action, surface insights, and automate tasks.

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Podcast Episode: Leading AI Transformation Through Change Management with Ashleigh Brookshaw

Tags: Podcast

Leading AI Transformation Through Change Management with Ashleigh Brookshaw

Our guest on this episode is Ashleigh Brookshaw, Higher Logic Strategic Advisor and Prosci-certified change manager. Ashleigh walks through how to leverage change management principles to lead AI transformation.

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Tags: Guide

The Community Leader’s Guide to MCP

Discover what MCP (Model Context Protocol) is, why it’s becoming standard AI infrastructure, and what it means for the way your team works

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Tags: Webinar

How to Turn Your Community into a Predictable Non-Dues Revenue Engine

Hear from industry experts and real customers how they’re monetizing their communities across channels—and how you can do the same.

association team meeting discussing non-dues revenue

Tags: Success Kit

Non-Dues Revenue Success Kit

Having income streams beyond member dues is key to keeping your association sustainable. Explore tips and resources to help you create and maintain a successful non-dues revenue strategy.

Read the Guide
Webinar - Onboarding That Works

Tags: Webinar

Onboarding That Works: From Instant Access to Complex Approvals

Learn how outdated systems, fragmented technology, and governance inertia create financial strain, limit staff capacity, and weaken member and community engagement.

Watch Now
Community manager managing online community via laptop from remote location

Tags: Guide

The Case for Community: A Practical Guide to Community Use Cases and ROI

Community supports customer advocacy, product feedback, customer success, and self-service support. Explore these practical use cases, what they solve, and how to build them.

Get the Guide
Podcast: Association Email in the Age of AI with Amber Worthen

Tags: Podcast

Association Email in the Age of AI with Amber Worthen

Our guest this episode, Amber Worthen, Founder and CEO of Email Maven, discusses the effect of AI on email inboxes.

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Senior female association executive presenting community software proposal to the board of directors

Tags: Success Kit, Template

Securing Board Approval for Community Software

Get buy-in for on online community. This practical toolkit gives you everything you need to confidently make your case to your board.

Download the Toolkit
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Higher Logic is purpose-built for online community.

With two core products to choose from, and multiple add-on services to enhance your member experience, select the purpose-built solution for online community!

woman helping digitally transform her organization