Higher Logic Resources

Knowledge Base 101

Customer Perceptions of the Community Experience

The CSM’s Guide to Better Customer Relationships

Advocate Marketing Carries Huge Power

The Customer Advocacy Maturity Model

Tags: eBook

Leveling Up: A Strategy for Growing Your Online Community Program

Explore effective ways to convince leadership that by supporting community expansion, they’re accelerating the organization’s overall growth.

Tags: Guide

The Customer Engagement Playbook

Learn how to align your engagement strategy around the customers' needs and how to coordinate efforts across teams.

Tags: eBook

The Silent Customer Problem – How to Get Your Customer Base Talking

Learn why silent customers aren't necessarily happy customers and how to get those customers talking.

Tags: eBook

Get Your Customers Engaged with 7 Expert Tactics

Here's a list of tried-and-true customer engagement tactics used by professionals just like you.

Tags: Template

The 10 Most Important Questions You Should Ask Any Customer Community Vendor

Choose the customer community vendor that will support your specific business needs. These questions will help you evaluate your vendor.

Tags: Video

Customer Communities 101: Listen to Your Customers at Scale with a Branded Community

Customer success-focused companies?invest in online communities, because they know that communities will impact far more than just #CustomerLoyalty.

Tags: Video

How to Create an Outcome-Focused Community Journey

Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities.