Training

Learning is part of the process

Any online community is constantly evolving, whether it's new community managers, product updates or the latest in engagement strategy. Check out our best courses and resources for learning more about community.

Higher Logic User Group (HUG)

The Higher Logic User Group (HUG) is our very own community. It helps clients get the most out of their community platform by connecting them to Higher Logic experts, partners and other clients. HUG is home to interactive discussion groups and resource libraries, such as Go-To-Market. Ask questions, share stories and find training or education opportunities. HUG is your home.

Higher Logic Super Forum

The Higher Logic Super Forum is our annual users’ group meeting / customer conference and it's our favorite event of the year. During this two-day event you’ll learn from and engage with product experts, thought leaders and hundreds of your Higher Logic peers and partners—also known as HUGGERS.

Product Education and Training

Higher Logic Academy Online

At Higher Logic, we know learning together is essential for client success. That's why we built Higher Logic Academy Online – our E-Learning and community portal, where you can learn about our software platform and community management, at your own pace. Access to Higher Logic Academy Online is free and virtual, so you can train solo or with your entire team. Unlock badges, complete interactive challenges to reinforce concepts, connect with fellow learners and course instructors, all while having fun. We created courses according to learning paths: Beginner, Administrators, Webmasters and Community Managers, based on how learners interact with Higher Logic’s platform.

Higher Logic Academy Live

At Higher Logic, learning never stops. That is why we provide you with a learning path to gain technical skills, product knowledge, and best practices for sustainable client success. Higher Logic Academy Live is a free, monthly, in-person product training course crafted for clients in the implementation phase, those new to the platform, and those who may need some extra help taking user engagement to the next level. The multi-day course is hosted at our Washington, D.C. area headquarters and in our major U.S. markets.

Higher Logic Academy Webinars

Our clients keep their product knowledge up-to-date by attending free monthly webinars. Each webinar takes a deep-dive into a specific topic or product, and clients walk away with increased product expertise and actionable plans for leveraging the Higher Logic platform.

Community Management Training

Essentials of Online Community Management

Online Community Results and SocialFish provide their Essentials of Online Community Management course to all our Association clients as part of the software subscription. It’s an on-demand course with five, 30-minute lessons, designed for community managers and the senior executives who oversee online community initiatives. The curriculum covers best practices in setting strategy, going live, sustaining engagement, managing risk, and ROI & reporting.

FeverBee Online Community Training Course

FeverBee’s professional community management course is a detailed and comprehensive on-demand course created for our Commercial clients as part of their software subscription. Twelve individual lessons guide organizations through the entire process of launching, growing, and managing a successful online community. FeverBee is a leading online community consultant, combining a proven commitment to their clients’ success and a reputation for innovation.