Higher Logic Resources

Tags: Podcast

Affinity Programs with Lucas McCann

Learn how to develop successful association affinity programs, optimize marketing, increase revenue, and cultivate industry partnerships.

Tags: Guide

Keeping Your Trade Association Relevant by Leveraging Online Community

Trade Associations can use online communities to understand members, identify rising leaders, earn more revenue, and stay relevant to members year after year.

Tags: Success Kit

Volunteer Engagement Success Kit

Volunteer programs help drive member engagement and association success. Learn how to build a thriving volunteer program with these resources.

Tags: Success Kit

Mentor Program Success Kit

A mentoring program can be a top member benefit that helps your organization cultivate member engagement. Learn how to nurture member connections and growth.

Tags: Webinar

How to Prevent Ambassador Burnout

Your brand ambassadors are massively important to your business. They actively promote your brand encouraging new and repeat business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction.

Tags: Webinar

Community-Driven Customer Success

Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core.

Tags: Template

How to Build Scaled Customer Success

Customer Success is charged with nurturing the relationship with customers that keeps them around. Use our framework as a thought starter for scaling your own customer success efforts.

Tags: Guide

Managing Product Feedback at Scale

There’s an art to effectively managing your customers’ ideas. We created a practical guide on how to close the product feedback loop and avoid the usual product management traps.

Tags: Guide

Community Predictions 2023

We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.

Supercharge Your Customer Advocacy Program with Community

Building a robust customer community gives your existing and future customer advocates a voice. Learn how. 

Knowledge Base 101

Customer Perceptions of the Community Experience