Higher Logic Resources
Tags: Video
Customer Communities 101: Engage Your Customer Advocates with an Online Community
Customer success-focused companies?invest in online communities, because they know that communities will impact far more than just #CustomerLoyalty.
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Tags: Video
Transformative Change Happens with Community
Higher Logic Vanilla's Jay Nathan and Change Healthcare's Aslan Noghre-kar talk about the transformative changes that happen with community during a session for TSIA World: ENVISION.
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Tags: eBook
Customer Preferences: How Community Can Deliver a Simplified Experience
If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.
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Tags: Report
An Exploratory Research Study: Customer Experience and Customer Self-Support
We surveyed 285 people to understand their habits and preferences regarding customer support, customer experiences and how it influences their actions.
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Tags: eBook
Why Product-Led Growth is a Customer Success Responsibility
Find out why your organization should be implementing a product-led growth strategy, as well as why customer success should manage it.
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Tags: eBook
How to Build an Online Community Forum
Our step-by-step guide walks you through the entire process of building an online community, from inception to completion, along with some invaluable resources.
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Tags: Guide
The Community Manager Survival Guide
Those in the field know how incredibly dynamic community management is as a profession. Our Community Manager Survival Guide is here to help you grow your career, maintain your sanity, and build a thriving community team.
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Tags: eBook
4 Ways Community Engagement Strengthens Your CX
Online communities, in the form of discussion boards or online networking sites, have been around for 15+ years, but true customer communities today are much more than that.
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Tags: eBook
How to Create a Customer Engagement Scoring Framework
Developing a scoring system helps you understand a prospect's level of engagement.
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Tags: eBook
Creating a Community Super Users Program
You can harness the support of enthusiastic users and create a community champions program.
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Tags: eBook
What It Takes to Create a Customer-Centric Online Community
Learn why customer-centricity matters and the top mistakes keeping communities from realizing their full potential.
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Tags: eBook
How Connecting Your Customers Online Makes All the Difference
Learn how branded online communities create a many-to-many experience and the benefits of this approach.
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